Gainsight launches agentic stack for customer retention
2 minutes agoThe update lets post-sales teams build and share AI workflows in Gainsight, as boards push harder for measurable gains in retention and expansion.
Canadian stories
Lütke, MacDonald: AI will create jobs in T.O we can't foresee
Toronto could soon see driverless vehicles on its streets as Uber pushes for federal rules and partners to launch them locally.
Samsung to open three new stores in Canadian malls
The expansion will give Canadian shoppers more places to test Galaxy AI devices, get support and buy Samsung products before year-end.
Feds back GTA AI projects with CAD $16.5M investment
The grants are set to speed the rollout of AI tools across healthcare, manufacturing and finance, helping GTA firms reach market sooner.
Interac adds AI fraud checks to Verified identity service
Canadian businesses will get tougher digital onboarding defences as the phased rollout targets deepfakes, spoofed video and device tampering by Q3 2026.
Google expands Demand Gen tools for YouTube advertisers
Advertisers will gain more ways to turn creator content and product feeds into sales-focused YouTube campaigns as Google widens Demand Gen tools.
Canadian firms flag AI-linked cyber risks from suppliers
Supplier oversight is becoming a bigger cyber priority as one in three Canadian businesses reported an AI-linked incident in the past year.
Expert Opinions
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Navigating data challenges in China's E-commerce market
Brands risk blind spots and sanctions in China as fragmented platforms and tighter rules make customer data harder to use and move.
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AI in crisis communications: why route knowledge beats the next new tool
Businesses risk wasting AI spend unless they map workflows first, as routing knowledge matters more than buying yet another tool.
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Why you need to treat your fulfilment strategy like a marketing campaign
Retailers could lift margins by testing shipping rules live, rather than relying on spreadsheets and guesswork to decide how orders are routed.
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The 6-step AI readiness checklist
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Is your data ready for AI? 5 steps before deploying an agent
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Latest News
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RBC expands Vancouver hub to add 1,000 jobs by 2029
The bank plans to add 440 net new roles in British Columbia by 2029 as it widens its artificial intelligence and banking operations.
Countly joins ClickHouse's House Mates partner programme
Faster, more reliable processing for large analytics workloads is driving Countly's closer ties with ClickHouse as data volumes keep rising.
OpenPayd to go public in USD $1.145 billion SPAC deal
The merger could give OpenPayd up to USD $276 million to fund US expansion and product work as it prepares a Nasdaq listing.
AccountsIQ launches GoCardless integration for payments
Mid-market finance teams can now cut manual reconciliation and fee-tracking work as payments move inside AccountsIQ, with real-time status updates.
Our Editorial Team
Every story is shaped by real people: journalists, editors and contributors.
Anthony Caruana
Interview Editor
Anthony has been living and breathing technology since he was a child. He has contributed to almost every major technology publication in Australia as well as editing a few along the way. In his spare time, he likes to run, especially on trails, and plays Australian Rules football through the winter.
Damian Seeto
Gaming Contributor
Damian has been contributing for Techday since 2009 and is always available whenever a video game needs to be reviewed. Aside from being a big gamer, he is also one of biggest professional wrestling fans. Damian likes Star Wars, comic book movies and Metallica.
Darren Price
Consumer & Gaming Writer
Darren Price has been playing video games and messing with technology for 45 years. For the last fifteen years he’s been writing about games and tech, as well. He hates sport, but loves sports video games - which he puts down to a mixture of being annoyingly contrary and extremely lazy. Whilst he is completely tone deaf, he considers Rock Band to be his guilty pleasure. A geek from way back, Darren builds his own computers, collects comic books, owns several lightsabers and is a sucker for video-gaming merchandise.
David Shilovsky
Interview Editor
David joins TechDay from a primarly sports reporting background, but has a keen interest across all facets of technology, especially any Apple product, the latest in OLED televisions and gaming consoles. He brings significant editorial experience to the role, with various digital and print publications on his CV. In his spare time, David enjoys watching or playing sport, playing video games and checking out live music.
Donovan Jackson
Interview Editor
Fascinated by the technology industry after a visit to a Computer Faire in 1998, Donovan Jackson first worked as a public relations consultant for enterprise software and hardware distribution companies in 2000, then as a journalist for IDG-affiliated channel and trade publications, and as a producer of commercial content as an agency owner through the 2000s and 2010s. He has served as ITBrief editor in the last days of the printed magazine, and has a long association with TechDay as a contributor to special projects. Donovan has wide interests spanning technology, philosophy, bicycles, literature, psychology, motorcycles, travel, geography, history, general knowledge, and various combinations of these and other subjects.
Jacques-Pierre (JP) Dumas
Reviewer
With a background in media, JP is the definition of a tech nerd. After a stint as a journo, he's moved on to marketing but in his spare time, he still loves deep-diving into the best of tech, games, and films. You can chat to JP about anything from the latest console releases to supercomputer teraFLOPs and he'll be sure to have an opinion.
Analyst Insights
Industry research and analysis from leading firms.
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The reclassified market is now being judged on live operational context, a shift that could shape how large firms deploy AI and automation.
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