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Digital Experience (DX) stories

The end of standalone CDPs?
Enterprise Content Management

The end of standalone CDPs?

Recent mergers in MarTech signal the end of standalone CDPs, as companies focus on unified customer data platforms for seamless experiences.

By Robin Grochol • 3 min read • Mon, 23rd Jun 2025
Sinch appoints Angus Mansfield to lead APAC channel sales growth
Customer Experience

Sinch appoints Angus Mansfield to lead APAC channel sales growth

Sinch has named Angus Mansfield as Vice President of Channel Sales for APAC, aiming to expand partnerships and boost growth in the region's booming customer communications market.

By Melvin Hipolito • 4 min read • Wed, 11th Jun 2025
Riverbed appoints Crighton to lead sales across Asia-Pacific
Unified Communications

Riverbed appoints Crighton to lead sales across Asia-Pacific

Riverbed appoints Paul Crighton as Vice President Sales for Asia-Pacific, boosting its AI-powered observability solutions in the region.

By Melvin Hipolito • 3 min read • Wed, 28th May 2025
Consumer frustration, poor digital experiences on the rise
Customer Experience

Consumer frustration, poor digital experiences on the rise

91% of consumers faced frustrating digital issues last year, leading to revenue loss and loyalty decline, says Conviva's 2025 report.

By Jed Nykolle Harme • 4 min read • Tue, 20th May 2025
New Relic appoints Manivannan Govindan to lead Asia sales
Hybrid Cloud

New Relic appoints Manivannan Govindan to lead Asia sales

New Relic appoints Manivannan Govindan as Senior Director of Enterprise Sales Asia, aiming to boost growth and customer success across the Asian market.

By Melvin Hipolito • 3 min read • Wed, 14th May 2025
AMBS modernises digital network with new AI-driven upgrade
EduTech

AMBS modernises digital network with new AI-driven upgrade

Roc Technologies and HPE Aruba Networking have upgraded the network at Alliance Manchester Business School to enhance digital experience and security for users.

By Jed Nykolle Harme • 3 min read • Tue, 22nd Apr 2025
Riverbed expands AI observability platform with new features
Unified Communications

Riverbed expands AI observability platform with new features

Riverbed has unveiled an expansion of its AI observability platform, introducing new tools that promise to optimise IT operations and improve data insights.

By Sean Mitchell • 3 min read • Fri, 11th Apr 2025
AI hallucinations challenge customer experience strategy
Customer Experience

AI hallucinations challenge customer experience strategy

Coveo's latest CX Relevance Report reveals that 49% of customers experience AI hallucinations, prompting scepticism and a demand for better digital experiences.

By Melania Watson • 3 min read • Wed, 9th Apr 2025

Stories from Other Regions

Digital Experience (DX) stories

UK marketers turn to Tiger Teams & AI to overcome key hurdles
Customer Experience

UK marketers turn to Tiger Teams & AI to overcome key hurdles

Over half of UK marketers now use agile Tiger Teams and AI integration to tackle rising demands and resource constraints, finds Optimizely research.

By Jed Nykolle Harme • 3 min read • Tue, 1st Jul 2025
Chris Burgess appointed CEO as CTI Digital targets UK expansion
EduTech

Chris Burgess appointed CEO as CTI Digital targets UK expansion

Chris Burgess has been named CEO of CTI Digital, leading its UK expansion with a focus on AI, VR, and AR to enhance digital transformation services.

By Melvin Hipolito • 3 min read • Tue, 17th Jun 2025
More than half of UK consumers abandon brands over bad apps
Customer Experience

More than half of UK consumers abandon brands over bad apps

Research by Amplitude shows 58% of UK consumers abandon brands after app glitches, prioritising seamless functionality over sleek design to keep loyalty.

By Shannon Williams • 3 min read • Thu, 22nd May 2025
Nationwide wins Best Use of Customer Insight award
Data Analytics

Nationwide wins Best Use of Customer Insight award

Nationwide wins Best Use of Customer Insight at the Institute of Customer Service Awards 2025 for its work with Medallia and Kantar improving member experience.

By Kaleah Salmon • 3 min read • Tue, 20th May 2025
Symbio unveils advanced API stack for seamless number management
Unified Communications

Symbio unveils advanced API stack for seamless number management

Symbio expands digital experience in Singapore with a new API stack, enhancing number management and easing communications for service providers across APAC.

By Catherine Knowles • 3 min read • Wed, 30th Apr 2025
Gartner names Apromore a leader in 2025 process mining report
Data Analytics

Gartner names Apromore a leader in 2025 process mining report

Melbourne's Apromore leads Gartner's 2025 Magic Quadrant for Process Mining Platforms, ranked among the top three global vendors for the third year running.

By Shannon Williams • 3 min read • Thu, 24th Apr 2025
DEPT named Adobe partner of the year for digital innovation in India
Digital Transformation

DEPT named Adobe partner of the year for digital innovation in India

DEPT has been named Adobe's Digital Strategic Innovation Partner of the Year in India for its pioneering use of Adobe solutions and digital inclusivity efforts.

By Kaleah Salmon • 2 min read • Wed, 23rd Apr 2025
Discovermarket & Sympla launch Evento Seguro in Brazil
Chubb

Discovermarket & Sympla launch Evento Seguro in Brazil

Insurtech discovermarket has teamed up with Sympla to launch Evento Seguro in Brazil, offering enhanced Public Liability Insurance for event organisers.

By Kaleah Salmon • 3 min read • Mon, 7th Apr 2025
New Relic unveils eAPM to boost Kubernetes observability
Virtualisation

New Relic unveils eAPM to boost Kubernetes observability

New Relic has launched eAPM, a feature to enhance IT team efficiency and boost application uptime through automated monitoring of Kubernetes applications.

By Catherine Knowles • 3 min read • Thu, 3rd Apr 2025
Indosat embraces AI to enhance Eid communication network
Unified Communications

Indosat embraces AI to enhance Eid communication network

Indosat Ooredoo Hutchison is leveraging artificial intelligence to enhance its network capacity and connectivity during the busy Eid al-Fitr period.

By Kaleah Salmon • 3 min read • Tue, 1st Apr 2025