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Digital Experience (DX) stories

Conviva named Visionary in 2025 Gartner Magic Quadrant ranking
Data Analytics

Conviva named Visionary in 2025 Gartner Magic Quadrant ranking

Conviva has been recognised as a Visionary in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, highlighting its innovative analytics platform.

By Catherine Knowles • 4 min read • Thu, 30th Oct 2025
Datadog named a Leader in 2025 Gartner Magic Quadrant for DEM
Security Information and Event Management

Datadog named a Leader in 2025 Gartner Magic Quadrant for DEM

Datadog has been named a Leader in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, marking the second consecutive year of recognition.

By Melania Watson • 3 min read • Thu, 30th Oct 2025
Dynatrace named leader again in 2025 Gartner Magic Quadrant
Digital Transformation

Dynatrace named leader again in 2025 Gartner Magic Quadrant

Dynatrace has been named a Leader again in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, recognised for its vision and execution.

By Melania Watson • 3 min read • Thu, 30th Oct 2025
Aware Super appoints Richard Exton to lead technology strategy
Digital Transformation

Aware Super appoints Richard Exton to lead technology strategy

Aware Super names Richard Exton as Chief Technology and Data Officer to boost AI and digital services for 1.2 million members from November.

By Melvin Hipolito • 3 min read • Mon, 20th Oct 2025
Optimizely One delivers 446% ROI & USD $7.1M in benefits
Data Analytics

Optimizely One delivers 446% ROI & USD $7.1M in benefits

Optimizely One platform delivers a 446% ROI and USD $7.1 million in benefits over three years, quickly boosting revenue and productivity for businesses.

By Jed Nykolle Harme • 4 min read • Wed, 8th Oct 2025
How edge became an indispensable part of modern application design
Edge Computing

How edge became an indispensable part of modern application design

More developers now integrate edge infrastructure from the start, enhancing application performance by caching content closer to users globally.

By Mandy Scott • 4 min read • Thu, 2nd Oct 2025
Akamai unveils managed service to optimise API performance
Digital Transformation

Akamai unveils managed service to optimise API performance

Akamai launches Managed Service for API Performance to deliver continuous optimisation and expert support for complex, multicloud API environments worldwide.

By Jed Nykolle Harme • 4 min read • Thu, 25th Sep 2025
TeamViewer launches MSP Partner Programme for global service growth
Digital Transformation

TeamViewer launches MSP Partner Programme for global service growth

TeamViewer launches MSP Partner Programme globally to help managed IT service providers scale, enhance offerings, and access enterprise-grade platforms.

By Melvin Hipolito • 3 min read • Wed, 24th Sep 2025
Marketers struggle to deliver on AI promise despite big investment
Partner Programmes

Marketers struggle to deliver on AI promise despite big investment

Despite heavy investment in AI, marketers face challenges delivering results, with US teams favouring fast trials while Europeans prioritise compliance and data skills.

By Catherine Knowles • 4 min read • Fri, 19th Sep 2025
SmartPATH launch brings AI-driven omnichannel communications to ANZ
Digital Transformation

SmartPATH launch brings AI-driven omnichannel communications to ANZ

Smart Communications launches SmartPATH in ANZ, an AI-driven platform streamlining omnichannel communications for regulated industries like insurance and healthcare.

By Melvin Hipolito • 4 min read • Thu, 18th Sep 2025
Elmo Software names Mei Ching Koon Chief Marketing Officer
Software-as-a-Service

Elmo Software names Mei Ching Koon Chief Marketing Officer

ELMO Software has appointed Mei Ching Koon as Chief Marketing Officer to boost growth and strengthen its HR tech presence in Australia and New Zealand.

By Melvin Hipolito • 3 min read • Wed, 17th Sep 2025
Contentstack launches Agent OS for adaptive brand experiences
Digital Transformation

Contentstack launches Agent OS for adaptive brand experiences

Contentstack launches Agent OS, an AI-driven platform enabling brands to deliver real-time, personalised digital experiences tailored to individual customer context.

By Shannon Williams • 3 min read • Fri, 12th Sep 2025
Optimizely unveils platform to streamline AI agent workflows
Data Analytics

Optimizely unveils platform to streamline AI agent workflows

Optimizely launches a new platform to streamline AI agent workflows, enabling marketers to automate tasks, build custom agents, and integrate third-party tools seamlessly.

By Jed Nykolle Harme • 3 min read • Thu, 11th Sep 2025
Cisco unveils advanced AI tools to boost Splunk Observability
Enterprise Resource Planning

Cisco unveils advanced AI tools to boost Splunk Observability

Cisco launches AI-powered upgrades to Splunk Observability, enhancing real-time insights and reliability across diverse IT environments for businesses.

By Melvin Hipolito • 4 min read • Wed, 10th Sep 2025
Cisco unveils AI observability upgrades to boost digital insights
DevOps

Cisco unveils AI observability upgrades to boost digital insights

Cisco upgrades Splunk Observability with AI tools to enhance digital operations visibility, aiding businesses in monitoring applications, networks, and AI systems effectively.

By Jed Nykolle Harme • 4 min read • Wed, 10th Sep 2025

Stories from Other Regions

Digital Experience (DX) stories

Australians turn to AI & peers as trust in digital services lags
Digital Transformation

Australians turn to AI & peers as trust in digital services lags

Despite 90% of Australians being online, many prefer AI tools and peers over government websites, citing trust and ease of use concerns in digital services.

By Melania Watson • 5 min read • Tue, 7th Oct 2025
Australian mobile banking apps see high use but modest satisfaction
Customer Experience

Australian mobile banking apps see high use but modest satisfaction

Despite 69% of Australians regularly using mobile banking apps, satisfaction remains modest with a 66.0 CX Index score, says Forrester's 2025 report.

By Sean Mitchell • 3 min read • Tue, 30th Sep 2025
Peter Nelson appointed Managing Director for Datacom New Zealand
Software-as-a-Service

Peter Nelson appointed Managing Director for Datacom New Zealand

Peter Nelson will take over as Managing Director of Datacom New Zealand in October 2025, leading the firm through advances in AI and digital services.

By Melvin Hipolito • 3 min read • Tue, 16th Sep 2025