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Customer Journey Stories - Page 18

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Customer Journey stories

UiPath & Talkdesk unite agentic AI for healthcare CX
Unified Communications

UiPath & Talkdesk unite agentic AI for healthcare CX

UiPath and Talkdesk are teaming up to fuse agentic AI, streamlining document-heavy healthcare contact centre workflows and cutting errors.

By Catherine Knowles • 4 min read • Thu, 11th Dec 2025
Patchworks data surges 320% as retailers extend BFCM peak
Digital Transformation

Patchworks data surges 320% as retailers extend BFCM peak

Patchworks data operations jumped over 320% year on year as retailers stretched BFCM 2025 into a longer, more complex multichannel peak.

By Sean Mitchell • 4 min read • Wed, 10th Dec 2025
Apollo3D unveils guided virtual tours with analytics
EduTech

Apollo3D unveils guided virtual tours with analytics

Yorkshire's Apollo3D launches Infinity Virtual Tours, turning Matterport scans into guided, data-rich journeys for retail, venues and estates teams.

By Sean Mitchell • 4 min read • Wed, 10th Dec 2025
Onton raises USD $7.5 million to expand its AI shopping platform
Customer Experience

Onton raises USD $7.5 million to expand its AI shopping platform

Onton secures USD $7.5 million seed funding to grow its AI-powered shopping platform, aiming to simplify online product search and expand globally.

By Melania Watson • 3 min read • Thu, 27th Nov 2025
From data chaos to email clarity: How to choose the best CRM email tool
Customer Relationship Management

From data chaos to email clarity: How to choose the best CRM email tool

Nearly half of daily emails are spam; choosing the right CRM email tool boosts engagement by tracking deliverability and customer behaviours.

By Bobby Joseph • 6 min read • Wed, 26th Nov 2025
SAS earns top marks for customer interaction software leadership
Gaming

SAS earns top marks for customer interaction software leadership

SAS has been named a leader in real-time interaction software for its Customer Intelligence 360, excelling in AI and data-driven customer engagement.

By Shannon Williams • 2 min read • Thu, 20th Nov 2025
Driving outstanding customer experience with customer centricity and supportive technology
Data Analytics

Driving outstanding customer experience with customer centricity and supportive technology

Businesses must blend human interaction with digital innovation to deliver personalised, customer-first experiences that build trust and simplify processes.

By Andrew Borthwick • 4 min read • Thu, 20th Nov 2025
IGT Solutions & NiCE expand global AI customer experience deal
Unified Communications

IGT Solutions & NiCE expand global AI customer experience deal

IGT Solutions expands its partnership with NiCE to deploy AI-driven CXone Mpower platform, enhancing global customer experience in aviation and travel sectors.

By Sean Mitchell • 3 min read • Wed, 19th Nov 2025

Stories from Other Regions

Customer Journey stories

Experts reveal key CX, personalisation and AI trends for 2026
Digital Transformation

Experts reveal key CX, personalisation and AI trends for 2026

Experts reveal 2026 CX trends: seamless AI-human service, hyper-individualised experiences, and AI as an intimate advisor shaping marketing strategies.

By Staff Writer • 7 min read • Wed, 3rd Dec 2025
Beyond the buzz: Owning the retail experience in the age of AI
Customer Experience

Beyond the buzz: Owning the retail experience in the age of AI

Retail's future lies in blending AI with human creativity to craft unique experiences, not just chasing tech buzzwords in the digital age.

By Zohar Gilad • 6 min read • Mon, 24th Nov 2025
European eCommerce marketers struggle with Black Friday personalisation
Customer Experience

European eCommerce marketers struggle with Black Friday personalisation

Nearly all European eCommerce marketers view personalisation as vital, yet 27% find it hard to tailor Black Friday offers amid heavy workloads.

By Melvin Hipolito • 2 min read • Fri, 21st Nov 2025
Marketers struggle to personalise Black Friday offers despite need
Customer Experience

Marketers struggle to personalise Black Friday offers despite need

Nearly all marketers see personalisation as vital for Black Friday, yet 27% struggle to tailor offers, risking customer loyalty and sales opportunities.

By Melvin Hipolito • 2 min read • Fri, 21st Nov 2025
2026: The agentic AI takeover
Customer Experience

2026: The agentic AI takeover

By 2026, AI agents will fully manage shopping, choosing and buying products based on your style and needs, transforming retail into seamless, intelligent commerce.

By Al Williams • 4 min read • Fri, 21st Nov 2025
Australian retailers lead in customer service as eyewear excels
Customer Experience

Australian retailers lead in customer service as eyewear excels

Australian eyewear retailers Specsavers and OPSM top customer service rankings, while Bendigo Bank leads non-retail brands in KPMG's CX excellence study.

By Kaleah Salmon • 3 min read • Fri, 21st Nov 2025
Black Friday sales hit record AUD $6.8 billion amid online buzz
Customer Experience

Black Friday sales hit record AUD $6.8 billion amid online buzz

Australian shoppers are set to spend a record AUD $6.8 billion during Black Friday to Cyber Monday, with social media buzz driving soaring online engagement.

By Melania Watson • 4 min read • Thu, 20th Nov 2025
AI & contextual intelligence redefine UK customer expectations
Data Analytics

AI & contextual intelligence redefine UK customer expectations

Zendesk's report reveals UK consumers expect faster, personalised service combining AI, data and human insight to solve issues on first contact.

By Shannon Williams • 4 min read • Thu, 20th Nov 2025
AI shifts product discovery as 42% trust summaries over sites
DevOps

AI shifts product discovery as 42% trust summaries over sites

A global survey finds 42% of shoppers trust AI-generated product summaries over websites, signalling a shift in how brands are discovered online before Black Friday.

By Sean Mitchell • 3 min read • Thu, 20th Nov 2025
There's nothing artificial about AI's impact on the real estate market
Customer Experience

There's nothing artificial about AI's impact on the real estate market

Artificial intelligence is transforming UK real estate by automating tasks, improving valuations, and personalising buyer experiences with smarter technology.

By Johann Aguirre • 5 min read • Tue, 18th Nov 2025