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South East Asia & India launch loyalty industry body
Customer Relationship Management

South East Asia & India launch loyalty industry body

The new body seeks to help brands retain customers as Asia-Pacific loyalty spending is forecast to reach USD $141.8 billion by 2030.

By Karen Joy Bacudo • 4 min read • 4 days ago
Australian agencies win Shopify Build Award for Lioness
Digital Transformation

Australian agencies win Shopify Build Award for Lioness

The win highlights how a wholesale-first fashion brand has turned online sales into a global growth engine, shipping to 95 countries.

By Mark Tarre • 5 min read • 4 days ago
MICA & Komerz launch AI commerce programme for students
Data Analytics

MICA & Komerz launch AI commerce programme for students

More than 400 students will gain hands-on exposure to AI tools and live business data as marketing training shifts towards commercial skills.

By Joseph Gabriel Lagonsin • 4 min read • 5 days ago
Blue Yonder unveils AI tools & sustainability findings
Supply Chain

Blue Yonder unveils AI tools & sustainability findings

Supply chain leaders are under pressure as Blue Yonder's survey finds sustainability slipping down priorities despite mounting climate and inflation risks.

By Joseph Gabriel Lagonsin • 4 min read • 6 days ago
Ecommerce fraud pressure rises 33% as AI fuels attacks
Digital Transformation

Ecommerce fraud pressure rises 33% as AI fuels attacks

Account takeover and card-testing attacks surged as AI lowered the cost and speed of scams, raising pressure on online retailers.

By Joseph Gabriel Lagonsin • 4 min read • 6 days ago
YachtWorld launches in ChatGPT to woo early buyers
Digital Transformation

YachtWorld launches in ChatGPT to woo early buyers

Buyers can now move from broad yacht questions in ChatGPT to YachtWorld listings, as brokers seek visibility earlier in the sales funnel.

By Sean Mitchell • 4 min read • Last week
Radisson launches ChatGPT hotel app with Accenture
Digital Transformation

Radisson launches ChatGPT hotel app with Accenture

Travellers can now search more than 1,000 Radisson hotels in ChatGPT, as the group moves to defend direct bookings from online intermediaries.

By Mark Tarre • 4 min read • Last week
US accounts for 53.5% of global bot traffic, says Decodo
eCommerce

US accounts for 53.5% of global bot traffic, says Decodo

Bots now generate more than half of web requests worldwide, with AI-driven browsing pushing automated traffic up 7,851% in 2025.

By Joseph Gabriel Lagonsin • 4 min read • Last week
WP Engine & Commerce launch BigCommerce for WordPress
Software-as-a-Service

WP Engine & Commerce launch BigCommerce for WordPress

Mid-market brands can now upgrade eCommerce without rebuilding WordPress sites, preserving URLs, traffic and search rankings during the switch.

By Sean Mitchell • 4 min read • Last week

Stories from Other Regions

Digital commerce stories

AI search shift leaves products invisible to shoppers
Data governance

AI search shift leaves products invisible to shoppers

Retailers risk losing shoppers to AI answers as poor product data leaves items absent from recommendations and search clicks fall.

By Mark Tarre • 4 min read • 4 days ago
Kick Cashback brings instant confirmations to retail offers
Fintech

Kick Cashback brings instant confirmations to retail offers

Shoppers will know at once if a purchase tracks, as delayed cashback has often undermined trust in reward offers across the sector.

By Karen Joy Bacudo • 5 min read • 4 days ago
Matchmade.io claims million-record reconciliation in minutes
Software-as-a-Service

Matchmade.io claims million-record reconciliation in minutes

Finance teams across Southeast Asia could cut reconciliation delays as fragmented payment data makes manual matching slower and riskier.

By Karen Joy Bacudo • 4 min read • 4 days ago
Malachyte uses Google Cloud to tackle eCommerce cold start
Software-as-a-Service

Malachyte uses Google Cloud to tackle eCommerce cold start

Retailers using Malachyte's Google Cloud system are seeing sales double as it personalises search and recommendations within 100 milliseconds.

By Sean Mitchell • 4 min read • 5 days ago
China's commerce models reshape retail worldwide, NIQ says
Omnichannel

China's commerce models reshape retail worldwide, NIQ says

Asia Pacific is driving a retail shift as live, social and quick commerce from China spread into shopping habits worldwide.

By Karen Joy Bacudo • 4 min read • 6 days ago
Sionic & Agentix link AI shopping to bank payments
Fintech

Sionic & Agentix link AI shopping to bank payments

Shoppers could soon pay straight from bank accounts as the tie-up lets AI agents find goods, check stock and complete purchases.

By Karen Joy Bacudo • 4 min read • Last week
Scoot uses Qualtrics AI to cut feedback analysis time
Software-as-a-Service

Scoot uses Qualtrics AI to cut feedback analysis time

Passengers can now see booking glitches fixed faster, as Scoot has cut feedback analysis from hours to minutes using Qualtrics AI.

By Joseph Gabriel Lagonsin • 3 min read • Last week
UK shoppers embrace AI, but trust remains a hurdle
Data Protection

UK shoppers embrace AI, but trust remains a hurdle

Trust gaps are slowing AI shopping adoption, with only 41% of UK users willing to let tools complete a full purchase journey.

By Joseph Gabriel Lagonsin • 4 min read • Last week
JD.com's Joybuy expands in UK amid subsidy scrutiny
Supply Chain

JD.com's Joybuy expands in UK amid subsidy scrutiny

Regulatory concerns are mounting as Joybuy's rapid UK rollout puts pressure on rivals with same-day delivery and a cheaper subscription than Amazon Prime.

By Sofiah Nichole Salivio • 5 min read • Last week