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Digital Channels stories

NICE unveils advanced WFM solutions for digital integration
Unified Communications

NICE unveils advanced WFM solutions for digital integration

NICE has launched new workforce management tools aimed at integrating digital front and back-office tasks, enhancing efficiencies and bottom-line results.

By Tom Raynel • 3 min read • Fri, 31st May 2024
Chris Murphy joins G Squared to head new performance division
Binge

Chris Murphy joins G Squared to head new performance division

Chris Murphy, former GM of The Hallway, joins digital consultancy G Squared to lead a new performance creative division amid rising demand for effective digital campaigns.

By Imee Dequito • 3 min read • Thu, 23rd May 2024
Australian firms see customer rates hit by increasing fraud
Fintech

Australian firms see customer rates hit by increasing fraud

LexisNexis Risk Solutions' study reveals 80% of Australian firms recognise fraud significantly impacting customer conversion rates.

By Shannon Williams • 3 min read • Thu, 2nd May 2024
Yahoo ventures into CTV space with Yahoo Identity Solutions
Marketing Technologies

Yahoo ventures into CTV space with Yahoo Identity Solutions

Yahoo Advertising ventures into the Connected TV space with Yahoo Identity Solutions, offering advertiser-empowering tools for omnichannel campaign measurability in Australia and Singapore.

By Catherine Knowles • 2 min read • Thu, 25th Apr 2024
Embracing new tools in CX to revolutionise the digital customer journey
Unified Communications

Embracing new tools in CX to revolutionise the digital customer journey

Businesses are advised to combine journey mapping, EQ and AI to enhance their digital customer experience strategies.

By Contributor • 4 min read • Tue, 6th Feb 2024
Data-driven video: A new frontier for ads in APAC
Data Analytics

Data-driven video: A new frontier for ads in APAC

Amidst a creativity crunch in APAC, brands are capitalising on data-driven insights to produce personalised video ads, aiming to stay ahead in a rapidly evolving digital landscape.

By Killian Menigot • 5 min read • Wed, 31st Jan 2024
Sportradar Introduces FanID for Revolutionary Fan Engagement in Sports
Sports

Sportradar Introduces FanID for Revolutionary Fan Engagement in Sports

Sportradar debuts FanID, an industry-first data clean room marketing solution, to enhance fan engagement amid phase-out of third-party cookies.

By Kaleah Salmon • 3 min read • Wed, 17th Jan 2024
Storyblok survey reveals consumers' festive buying behaviour and trust issues
Enterprise Content Management

Storyblok survey reveals consumers' festive buying behaviour and trust issues

Storyblok survey shares festive buying behaviours, revealing brand websites hold most trust, while AI and influencers fall out of favour.

By Catherine Knowles • 3 min read • Wed, 29th Nov 2023
Kyndryl teams up with Dynatrace to enhance business insights offering
Customer Experience

Kyndryl teams up with Dynatrace to enhance business insights offering

Kyndryl forges global alliance with Dynatrace to amplify its business insights offering, enhancing customers' outcomes.

By Sean Mitchell • 2 min read • Thu, 2nd Nov 2023
VIOOH and Yahoo collaborate on benefits of prDOOH in marketing campaigns
Marketing Technologies

VIOOH and Yahoo collaborate on benefits of prDOOH in marketing campaigns

VIOOH and Yahoo Advertising partner to explore the role and benefits of prDOOH in enriching multi-channel marketing campaigns.

By Sean Mitchell • 3 min read • Mon, 16th Oct 2023
Video: 10 Minute IT Jams - An update from Appdome with Jan Sysmans
Endpoint Protection

Video: 10 Minute IT Jams - An update from Appdome with Jan Sysmans

Jan Sysmans, who is the Mobile App Security Evangelist at Appdome, joins us today to tell us more about Appdome and the importance of mobile app security.

By Tom Raynel • 6 min read • Mon, 16th Oct 2023

Stories from Other Regions

Digital Channels stories

FedEx launches handbooks to boost SME eCommerce in China, Japan
WeChat

FedEx launches handbooks to boost SME eCommerce in China, Japan

FedEx unveils handbooks to guide SMEs in China and Japan's eCommerce markets, offering insights on geotargeting, consumer habits, and key shopping dates.

By Kaleah Salmon • 3 min read • Wed, 3rd Jul 2024
Mastering Mail: Crafting a resilient mail strategy amidst the changing postal landscape
Disruption

Mastering Mail: Crafting a resilient mail strategy amidst the changing postal landscape

As Ofcom hints at reduced letter deliveries, businesses must brace for possible mail disruptions and refine their mailing strategies for resilience.

By David Beirne • 4 min read • Thu, 20th Jun 2024
RingCentral launches AI-powered contact centre RingCX in Australia
Unified Communications

RingCentral launches AI-powered contact centre RingCX in Australia

RingCentral's AI-driven contact centre RingCX sees Australian launch, promising tailored solutions across all business sizes, with a focus on enhanced customer service via omnichannel and integrated capabilities.

By Catherine Knowles • 3 min read • Fri, 3rd May 2024
Email spam hits new high, increasing nuisance communication by 31%
Email

Email spam hits new high, increasing nuisance communication by 31%

Surge in spam and nuisance communications, particularly via email and digital platforms, revealed in latest Freedom of Information data from the ICO, raising concerns about consumer trust erosion.

By Catherine Knowles • 3 min read • Mon, 29th Apr 2024
Trade Me sees 20% campaign performance improvement using new tools
Data Analytics

Trade Me sees 20% campaign performance improvement using new tools

New Zealand's largest online auction site, Trade Me, has improved campaign performance by 20% using AI predictive models and tools to optimise personalisation.

By Contributor • 8 min read • Tue, 13th Feb 2024
Financially unstable citizens least likely to use digital government aid
EduTech

Financially unstable citizens least likely to use digital government aid

New Zealand's most financially unstable populations reported as least likely to utilise digital channels for government support.

By Shannon Williams • 3 min read • Thu, 23rd Nov 2023
Kore.ai launches Voice Gateway on Genesys AppFoundry for enhanced CX
Customer Experience

Kore.ai launches Voice Gateway on Genesys AppFoundry for enhanced CX

Kore.ai's Voice Gateway for Genesys Cloud CX is now available on the Genesys AppFoundry, enhancing customer and employee experiences in contact centres.

By Imee Dequito • 3 min read • Thu, 12th Oct 2023