Digital Channels Stories - Page 6

Global Stories

Digital Channels stories

Cloudinary unveils MCP Server for easier AI-powered image tasks

Cloudinary launches MCP Server, enabling users to manage images and videos via natural language without coding, available to all including free plan users.

By Catherine Knowles • 3 min read • Wed, 18th Jun 2025

Digital Transformation

AI set to transform customer experience & loyalty in 2025

In 2025, AI will revolutionise customer experience, with 86% of US consumers recognising its value and a shift towards faster, digital-first service.

By Melania Watson • 3 min read • Tue, 17th Jun 2025

Digital Transformation

EY launches Studio+ to boost growth with AI & digital focus

EY has launched Studio+, a global service combining 37 agencies and AI tech to help businesses boost growth through digital transformation and customer focus.

By Sean Mitchell • 3 min read • Mon, 9th Jun 2025

Digital Transformation

Survey finds trust, safety & security key for CX in 2025

A global survey reveals enterprises plan to boost investment in trust, safety and security for customer experience amid rising compliance and fraud challenges.

By Shannon Williams • 4 min read • Mon, 5th May 2025

Unified Communications

Empowered contact centre agents crucial for driving CX success

As customer expectations rise, NICE's Rod Lester emphasises the critical role of agent empowerment in contact centres, driven by AI tools for enhanced service.

By Melania Watson • 4 min read • Wed, 9th Apr 2025

Marketing Technologies

Adobe & Estée Lauder partner on GenAI projects

Adobe has teamed up with Estée Lauder to integrate its generative AI technology Firefly into the beauty giant's digital marketing efforts, boosting efficiency.

By Sean Mitchell • 3 min read • Fri, 14th Mar 2025

Unified Communications

Australia & NZ invest in AI to enhance lending decisions

Experian's study reveals Australian and New Zealand financial leaders are increasingly investing in AI and automation to enhance lending efficiency.

By Kaleah Salmon • 4 min read • Tue, 26th Nov 2024

Unified Communications

Sitecore unveils AI platform to enhance marketing workflows

Sitecore has launched Sitecore Stream, an AI platform aimed at simplifying marketing workflows and empowering enterprise marketers with automation.

By Kaleah Salmon • 3 min read • Wed, 23rd Oct 2024

Data Analytics

Zendesk unveils AI-powered tools to enhance customer service

Zendesk has unveiled a range of AI-powered tools to enhance customer service, including a voice solution in partnership with Poly.ai for improved interactions.

By Shannon Williams • 3 min read • Thu, 10th Oct 2024

Data Analytics

Observability-driven digital customer experience is make or break for enterprise businesses

Modern enterprises must master observability to meet soaring digital demands in the APAC region, blending legacy systems with agile, predictive solutions.

By Jason Leonidas • 4 min read • Tue, 3rd Sep 2024

Marketing Technologies

DoubleVerify's new APAC guide to boost advertising ROI

DoubleVerify's guide offers APAC marketers enhanced tools for digital advertising ROI by focusing on media quality metrics, addressing gaps found in a recent WARC report.

By Catherine Knowles • 3 min read • Thu, 29th Aug 2024

Unified Communications

Exclusive: How Verint's customer experience is thriving with Open AI

Verint leverages its open AI platform to revolutionise customer experience, integrating real-time data and ensuring security while leading market innovation.

By Melania Watson • 5 min read • Wed, 21st Aug 2024

Customer Relationship Management

Campaign management software market to reach $10.2B by 2034

The global campaign management software market is set to soar to USD$4.8 billion by 2024 and may reach USD$10.2 billion by 2034, driven by AI and cloud innovations.

By Shannon Williams • 4 min read • Tue, 23rd Jul 2024

Stories from Other Regions

Digital Channels stories

Firewalls

Is your NaaS future-proof? Creating Infrastructure foundations for a scalable future

GenAI, automation and Machine Learning (ML) are driving generational change - reshaping the future of business and society as we know it.

By Ankur Jain • 5 min read • Fri, 20th Jun 2025

Software-as-a-Service

KAF Digital Bank onboards with Temenos SaaS in Malaysia

KAF Digital Bank has begun onboarding customers on Temenos SaaS, launching Shariah-compliant digital banking powered by Microsoft Azure in Malaysia.

By Kaleah Salmon • 4 min read • Fri, 6th Jun 2025

Customer Experience

Australian enterprises increase investment in digital trust

Australian businesses lead globally in boosting investment in digital trust, focusing on fraud detection and identity verification to protect customers.

By Sean Mitchell • 4 min read • Thu, 1st May 2025

Unified Communications

New Zealanders spent 24 million hours on hold in 2024

A report reveals New Zealanders spent 24 million hours on hold for customer service in 2024, with two-thirds considering switching providers due to delays.

By Shannon Williams • 4 min read • Thu, 6th Mar 2025

eCommerce

Gen Z demands more digital channels for customer service

New research by CommBox reveals UK Gen Z shoppers prefer digital channels like WhatsApp for customer service, while older generations stick to phone calls.

By Shannon Williams • 3 min read • Fri, 20th Sep 2024