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Digital Channels stories

10x Banking & audax join forces to speed bank upgrades
Disaster Recovery

10x Banking & audax join forces to speed bank upgrades

10x Banking and Singapore's audax have teamed up to help banks launch full digital services in six months while phasing out legacy cores.

By Sofiah Nichole Salivio • 5 min read • Tue, 6th Jan 2026
Australians turn Boxing Day focus to essentials, safety
Phishing

Australians turn Boxing Day focus to essentials, safety

Australians are reshaping Boxing Day, prioritising essentials, thrift and online safety over impulse spending amid cost-of-living strain.

By Sean Mitchell • 4 min read • Fri, 26th Dec 2025
AI, online growth drive 5% rise in Aussie Xmas spend
Data Protection

AI, online growth drive 5% rise in Aussie Xmas spend

AI tools and online deals help drive a 5% rise in Australian Christmas retail spending, with discount and department stores surging.

By Sean Mitchell • 4 min read • Tue, 23rd Dec 2025
Odigo acquisition boosts ALE Connect hybrid CCaaS push
Unified Communications

Odigo acquisition boosts ALE Connect hybrid CCaaS push

Odigo's takeover of Akio deepens its ALE Connect alliance with Alcatel-Lucent Enterprise, accelerating hybrid CCaaS and agentic AI innovation.

By Sean Mitchell • 4 min read • Tue, 16th Dec 2025
eflow Global launches AI eComms modules with transparent fees
Fintech

eflow Global launches AI eComms modules with transparent fees

eflow Global launches AI-powered eComms modules with transparent fees from USD $0.20 per GB, cutting compliance costs for financial firms handling digital records.

By Sean Mitchell • 3 min read • Fri, 5th Dec 2025
Pacsun transforms stores with unified point of sale technology
Customer Experience

Pacsun transforms stores with unified point of sale technology

Pacsun has launched a unified point of sale system in 300+ stores, boosting order fulfilment by 40% and cutting logistics costs by 25%.

By Sean Mitchell • 3 min read • Thu, 20th Nov 2025
IGT Solutions & NiCE expand global AI customer experience deal
Unified Communications

IGT Solutions & NiCE expand global AI customer experience deal

IGT Solutions expands its partnership with NiCE to deploy AI-driven CXone Mpower platform, enhancing global customer experience in aviation and travel sectors.

By Sean Mitchell • 3 min read • Wed, 19th Nov 2025

Stories from Other Regions

Digital Channels stories

CelcomDigi debuts PhoneFIX monthly device repair plan
Customer Experience

CelcomDigi debuts PhoneFIX monthly device repair plan

CelcomDigi launches PhoneFIX, a monthly repair plan from RM3 offering same-day fixes for phones bought from any retailer in Malaysia.

By Sofiah Nichole Salivio • 3 min read • Tue, 13th Jan 2026
Renfrewshire AI adviser Millie hailed as model for councils
Unified Communications

Renfrewshire AI adviser Millie hailed as model for councils

Renfrewshire's AI adviser Millie cuts calls, saves GBP £110,000 and wins awards, as Scotland is hailed a model for council services.

By Kaleah Salmon • 3 min read • Mon, 12th Jan 2026
8x8 buys Maven Lab to boost APAC CPaaS & messaging
Unified Communications

8x8 buys Maven Lab to boost APAC CPaaS & messaging

8x8 buys Singapore-based Maven Lab to scale APAC CPaaS, folding Moobidesk into its CX platform for richer, multi-channel messaging.

By Mark Tarre • 4 min read • Thu, 8th Jan 2026
Ecommpay shortlisted for four awards at FStech 2025
Disaster Recovery

Ecommpay shortlisted for four awards at FStech 2025

Ecommpay has been shortlisted for four FStech 2025 awards, underlining its role in driving innovation, security and inclusion in payments.

By Sean Mitchell • 4 min read • Wed, 7th Jan 2026
Cyber Monday UK orders soar 70% above Black Friday
Customer Experience

Cyber Monday UK orders soar 70% above Black Friday

Cyber Monday online orders in the UK surged, running about 70% higher than Black Friday as shoppers held out for last-minute deals.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 6th Jan 2026
Eastnets deepens LSEG tie-up for real-time risk checks
Fintech

Eastnets deepens LSEG tie-up for real-time risk checks

Eastnets deepens its LSEG partnership, plugging real-time World-Check risk data into Safewatch Screening to sharpen financial crime checks.

By Kaleah Salmon • 3 min read • Fri, 2nd Jan 2026
Drukair chooses Worldpay to boost global payments
Data Protection

Drukair chooses Worldpay to boost global payments

Bhutan's Drukair has picked Worldpay as its new global payment gateway to cut cross-border declines and streamline online bookings.

By Sean Mitchell • 4 min read • Thu, 18th Dec 2025
Half of UK IT websites 'fail' basic accessibility tests
Digital Transformation

Half of UK IT websites 'fail' basic accessibility tests

Nearly half of UK IT websites fail basic accessibility checks, new research warns, risking exclusion of disabled users and lost sales.

By Sean Mitchell • 4 min read • Wed, 10th Dec 2025
UK SMEs turn to fast-track finance as Black Friday demand surges
Marketing Technologies

UK SMEs turn to fast-track finance as Black Friday demand surges

UK SMEs are increasingly using fast-track finance to meet surging Black Friday demand, with applications rising nearly a third ahead of the festive season.

By Shannon Williams • 3 min read • Fri, 28th Nov 2025
UK shoppers trust AI agents as much as luxury websites for advice
Customer Experience

UK shoppers trust AI agents as much as luxury websites for advice

UK shoppers trust AI agents for product advice as much as luxury brand websites, rating them more reliable than stores, social media, or influencers.

By Catherine Knowles • 3 min read • Tue, 25th Nov 2025
Max Klymenko wins top RØDE award as creator of the year
Gaming

Max Klymenko wins top RØDE award as creator of the year

Max Klymenko, a UK creator, won the RØDE Creator of the Year Award and USD $25,000 for his popular Career Ladder series educating Gen Z audiences.

By Melania Watson • 3 min read • Fri, 21st Nov 2025