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Customer retention Stories - Page 4

Global Stories

Customer retention stories

Ant International adds Hang Seng to Alipay+ network
Fintech

Ant International adds Hang Seng to Alipay+ network

Hong Kong users of Hang Seng's mobile app can now pay abroad through Alipay+, widening access to merchants in more than 55 markets.

By Karen Joy Bacudo • 3 min read • Last month
Vieu launches Business Graph for AI business mapping
Software-as-a-Service

Vieu launches Business Graph for AI business mapping

The platform aims to help sales and AI tools spot real executive ties, as businesses struggle to verify contacts that drive deals and hiring.

By Mark Tarre • 4 min read • Last month
Recurly partners Juspay to boost subscription payments
Software-as-a-Service

Recurly partners Juspay to boost subscription payments

Merchants on Recurly will gain access to more than 300 payment providers through one integration, helping curb failed recurring charges.

By Karen Joy Bacudo • 4 min read • Last month
Amperity's CMO reveals how continuous decisioning fuels loyalty innovation
Software-as-a-Service

Amperity's CMO reveals how continuous decisioning fuels loyalty innovation

Retailers risk losing loyalty when AI acts on fragmented data, as shoppers now expect instant, relevant responses to every signal.

By Bridget Perry • 4 min read • Last month
Thrive appoints Joe Mercurio as Chief Revenue Officer
Digital Transformation

Thrive appoints Joe Mercurio as Chief Revenue Officer

The hire signals Thrive's push to unify sales, customer success and channel partnerships as it expands in AI, cybersecurity and cloud services.

By Sofiah Nichole Salivio • 3 min read • Last month
AI reshapes customer data, loyalty and marketing decisions
Data Protection

AI reshapes customer data, loyalty and marketing decisions

Better customer data is becoming essential as AI agents start to shape product discovery, loyalty and campaign choices in real time.

By Mark Tarre • 5 min read • Last month

Stories from Other Regions

Customer retention stories

Elemental Concept expands to Australia with CX model
Data Analytics

Elemental Concept expands to Australia with CX model

The consultancy is betting that Australian buyers will back a decision-led CX model as brands struggle to prove revenue gains from journey redesigns.

By Sofiah Nichole Salivio • 4 min read • Last month
Eagle Eye & Central Retail Vietnam launch loyalty scheme
Customer Experience

Eagle Eye & Central Retail Vietnam launch loyalty scheme

Shoppers at Central Retail Vietnam can now earn points and lower prices across multiple brands, with the scheme signing up 5.8 million members.

By Sean Mitchell • 3 min read • Last month
CloudFirst appoints Scott Lee as Chief Revenue Officer
Data Protection

CloudFirst appoints Scott Lee as Chief Revenue Officer

Demand for cloud and security services is rising, and the provider is adding sales leadership to align customer, partner and revenue strategy.

By Sofiah Nichole Salivio • 3 min read • Last month
Quontic links Alkami & MANTL to lift digital uptake
Digital Transformation

Quontic links Alkami & MANTL to lift digital uptake

New account holders are moving into online banking faster, with Quontic lifting immediate digital uptake to the mid-70% range after the link-up.

By Karen Joy Bacudo • 4 min read • Last month
Ecommpay playbook targets failed subscription payments
Software-as-a-Service

Ecommpay playbook targets failed subscription payments

Failed recurring charges are costing subscription firms an average 9% of revenue, prompting a push to recover payments before customers quit.

By Sofiah Nichole Salivio • 4 min read • Last month
Sweet As launches AI hospitality discovery platform
Digital Transformation

Sweet As launches AI hospitality discovery platform

Diners in Sydney now have a new way to find venues, while operators can tap first-party data and commission-free bookings.

By Sean Mitchell • 3 min read • Last month
HeadFirst unites Australian sales, talent & service
Risk & Compliance

HeadFirst unites Australian sales, talent & service

The overhaul is meant to help the workforce group tackle skills shortages, tighter regulation and rising AI use in Australia.

By Mark Tarre • 3 min read • Last month
Samsung launches first US credit card with rewards
Fintech

Samsung launches first US credit card with rewards

Customers can earn higher cashback on Samsung purchases as the Galaxy Card ties spending more closely to the company's wallet and retail apps.

By Karen Joy Bacudo • 4 min read • Last month
Chime launches in-app investing with USD $1 minimum
Fintech

Chime launches in-app investing with USD $1 minimum

The move gives Chime members a way to invest from the same app they use for banking, with no account minimums and USD $1 entry.

By Karen Joy Bacudo • 3 min read • Last month
FICO urges UK banks to boost personalisation amid switching
Digital Transformation

FICO urges UK banks to boost personalisation amid switching

Switching rose 43% in Britain last quarter, adding pressure on banks to tailor offers as digital-only accounts neared half of households.

By Sofiah Nichole Salivio • 4 min read • Last month
Australians join more loyalty schemes but use fewer
Customer Experience

Australians join more loyalty schemes but use fewer

Australian brands face a tougher loyalty market as 93% of consumers hold memberships, yet active use has fallen and relevance is lagging.

By Sean Mitchell • 4 min read • Last month
MoneySuperMarket launches investment app with Seccl
Fintech

MoneySuperMarket launches investment app with Seccl

Customers can now start investing from GBP £1 as the comparison site broadens its app into wealth products and deepens ties with users.

By Karen Joy Bacudo • 4 min read • Last month