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Customer retention Stories - Page 3

Global Stories

Customer retention stories

Scoot uses AI to speed up customer feedback analysis
Data Protection

Scoot uses AI to speed up customer feedback analysis

Passenger complaints can now be acted on in minutes, helping Scoot spot booking and login problems before they dent sales.

By Joseph Gabriel Lagonsin • 3 min read • This month
LeanDNA appoints vice presidents in customer success push
Software-as-a-Service

LeanDNA appoints vice presidents in customer success push

Manufacturers using LeanDNA's software may see faster returns as the company expands its customer success and services leadership team.

By Mark Tarre • 4 min read • This month
Thryv & Wix unveil partnership for small businesses
Software-as-a-Service

Thryv & Wix unveil partnership for small businesses

Small service firms could get a single platform for websites, bookings, marketing and payments if the tie-up is rolled out as planned.

By Karen Joy Bacudo • 4 min read • This month
The Hidden Cost of Identity Friction in Retail
Digital Transformation

The Hidden Cost of Identity Friction in Retail

Cart abandonment and support costs climb when shoppers are blocked by clumsy sign-ins, resets and verification during checkout.

By Bobby Joseph • 6 min read • This month
Chargebee & Twikey link billing with bank payments
Software-as-a-Service

Chargebee & Twikey link billing with bank payments

Finance teams could cut manual reconciliation as the new link feeds bank payment status back into Chargebee in real time for SEPA collections.

By Karen Joy Bacudo • 4 min read • This month
Octave names Veris geospatial partner in Australia
Smart Cities

Octave names Veris geospatial partner in Australia

Customers in government and defence will get local support in Australia and New Zealand as Veris takes on Octave's geospatial software distribution.

By Sean Mitchell • 4 min read • This month
Gorilla launches pre-billing layer for energy retailers
Software-as-a-Service

Gorilla launches pre-billing layer for energy retailers

By automating complex contract logic, the software aims to cut billing errors, disputes and margin leakage for energy retailers.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Method launches Portfolio Intelligence for lenders
Fintech

Method launches Portfolio Intelligence for lenders

Lenders can now track borrowers' changing debt loads after origination, as the tool flags refinancing and risk signals without reauthentication.

By Sofiah Nichole Salivio • 3 min read • Last month
Secure.com appoints Brown Hill to lead Americas sales
Digital Transformation

Secure.com appoints Brown Hill to lead Americas sales

The cybersecurity group is widening its Americas push as it seeks more customers and partners for its AI-focused platform.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Stories from Other Regions

Customer retention stories

Elula's Sweeper wins work as regulators tighten scrutiny
Digital Transformation

Elula's Sweeper wins work as regulators tighten scrutiny

As scrutiny intensifies, the AI tool is helping firms spot billing and compliance errors sooner, reducing fines, remediation costs and customer harm.

By Sean Mitchell • 4 min read • This month
Constructiv & Duda launch AI lead-routing websites
Software-as-a-Service

Constructiv & Duda launch AI lead-routing websites

Missed construction enquiries could fall as supplier sites now redirect unanswered leads to verified rivals within seconds, cutting delays and lost work.

By Mark Tarre • 4 min read • This month
Flute study says bad payments drive small business losses
Fintech

Flute study says bad payments drive small business losses

A poor checkout can cost local merchants repeat trade, with 55% of consumers saying one bad payment experience would stop or deter them returning.

By Karen Joy Bacudo • 3 min read • Last month
Alkami expands Plaid tie-up for linked banking data
Digital Transformation

Alkami expands Plaid tie-up for linked banking data

Banks and credit unions using Alkami will get built-in Plaid connectivity, cutting implementation work and helping reduce fraud risk.

By Karen Joy Bacudo • 3 min read • Last month
Saviynt tops USD $300 million ARR & launches Zuma AI
Software-as-a-Service

Saviynt tops USD $300 million ARR & launches Zuma AI

The rise of AI agents is forcing security teams to rethink access controls, as the identity vendor passes USD $300 million in ARR.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Revolut partners OpenAI to add ChatGPT Go to plans
Software-as-a-Service

Revolut partners OpenAI to add ChatGPT Go to plans

Millions of Revolut customers will get OpenAI's ChatGPT Go free for up to a year, as the fintech bundles AI into its paid plans.

By Mark Tarre • 4 min read • Last month
Swaystack partners InstaSwitch to boost business banking
Fintech

Swaystack partners InstaSwitch to boost business banking

The tie-up could help banks and credit unions turn new business accounts into primary relationships by moving payroll, deposits and spending faster.

By Karen Joy Bacudo • 4 min read • Last month
AI lifts UK shopping expectations but delivery lags
Customer Experience

AI lifts UK shopping expectations but delivery lags

Only 7% of shoppers said fast delivery promises are consistently met, even as AI is widening the pool of brands UK consumers will consider.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Saviynt tops USD $300 million ARR with Zuma launch
Data Protection

Saviynt tops USD $300 million ARR with Zuma launch

New controls for AI agents and machine identities come as Saviynt passes USD $300 million in annual recurring revenue, with bookings up more than 80%.

By Karen Joy Bacudo • 4 min read • Last month