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Yext predicts AI will redefine online discovery by 2026
Digital Transformation

Yext predicts AI will redefine online discovery by 2026

Yext predicts AI will overhaul online discovery by 2026, as trust in AI search grows and brands race to be chosen by algorithms.

By Mark Tarre • 3 min read • Tue, 13th Jan 2026
AI agents to reshape retail, squeeze SaaS & ad spend
Customer Experience

AI agents to reshape retail, squeeze SaaS & ad spend

AI agents will reshape how shoppers discover brands, forcing retailers to rethink visibility as SaaS vendors and ad budgets come under strain.

By Shannon Williams • 5 min read • Tue, 13th Jan 2026
UK insurers revisit pricing as FCA reforms bite back
Market competition

UK insurers revisit pricing as FCA reforms bite back

UK insurers reshape pricing and products as FCA reforms spur fresh gaps between new and renewal premiums and add complexity for consumers.

By Sofiah Nichole Salivio • 4 min read • Tue, 13th Jan 2026
Adobe sees surge in AI-driven traffic & conversions
Data Analytics

Adobe sees surge in AI-driven traffic & conversions

Adobe says generative AI referrals to retailers jumped nearly 700% over the 2025 holidays, driving longer visits and stronger conversions.

By Mark Tarre • 4 min read • Tue, 13th Jan 2026
AI strategies shift from cost-cutting to growth focus
Digital Transformation

AI strategies shift from cost-cutting to growth focus

Business leaders now see AI chiefly as a growth engine, with most shifting strategies from cost-cutting to revenue and innovation gains.

By Catherine Knowles • 4 min read • Mon, 12th Jan 2026
Exactly.com predicts AI & agentic commerce for 2026
Data Protection

Exactly.com predicts AI & agentic commerce for 2026

Exactly.com predicts AI agents, social commerce and omnichannel retail will redefine trust, convenience and control in 2026 shopping.

By Shannon Williams • 4 min read • Fri, 9th Jan 2026
Study finds value for money eclipses speed & price
Customer Experience

Study finds value for money eclipses speed & price

Value for money drives online customer sentiment three times more than price, delivery speed or product quality, a study of reviews finds.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 8th Jan 2026
Shoppers now prize reliable, transparent deliveries
Customer Experience

Shoppers now prize reliable, transparent deliveries

Shoppers in the UK and US now value reliable, transparent deliveries and returns over speed alone, new research from Locus suggests.

By Catherine Knowles • 4 min read • Wed, 7th Jan 2026
AI, circular retail & data to reshape global shopping
Customer Experience

AI, circular retail & data to reshape global shopping

AI agents, circular retail and tighter rules will upend shopping by 2026, Akeneo warns, as poor product data threatens brand visibility.

By Catherine Knowles • 5 min read • Wed, 7th Jan 2026
AI, online growth drive 5% rise in Aussie Xmas spend
Data Protection

AI, online growth drive 5% rise in Aussie Xmas spend

AI tools and online deals help drive a 5% rise in Australian Christmas retail spending, with discount and department stores surging.

By Sean Mitchell • 4 min read • Tue, 23rd Dec 2025

Stories from Other Regions

Consumer Trust stories

Designer Kids Club debuts ReLuxe Story circular IDs
Customer Experience

Designer Kids Club debuts ReLuxe Story circular IDs

Designer Kids Club launches ReLuxe Story, using Digital Product Passports to track luxury childrenswear from first purchase to resale.

By Sofiah Nichole Salivio • 5 min read • Wed, 14th Jan 2026
Exclusive: KuCoin's James Pinch on regulation pivot
Crypto

Exclusive: KuCoin's James Pinch on regulation pivot

Crypto exchange KuCoin is opening a Sydney HQ, ramping up local hiring and regulation-first products as it chases Australian growth.

By Melania Watson • 5 min read • Thu, 18th Dec 2025
AI identity fraud fears surging among UK homebuyers
Data Protection

AI identity fraud fears surging among UK homebuyers

UK homebuyers fear AI-fuelled ID fraud as two-thirds worry about fake documents yet still share sensitive data via email and messaging apps.

By Shannon Williams • 4 min read • Wed, 17th Dec 2025
Verified email logos win trust in Boxing Day sales
Customer Experience

Verified email logos win trust in Boxing Day sales

Verified brand logos in emails are boosting Australians' trust and clicks in Boxing Day sales, as AI-driven phishing threats intensify.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025
Online marketplaces now dominate UK high-value shopping
Customer Experience

Online marketplaces now dominate UK high-value shopping

Online marketplaces now dominate UK high-value shopping journeys, as brands risk invisibility without strong, optimised product data.

By Shannon Williams • 5 min read • Wed, 17th Dec 2025
Proving human identity is essential to defending Australia's financial services sector
Digital Transformation

Proving human identity is essential to defending Australia's financial services sector

Australia's banks face rising AI-driven scams, making robust human identity verification and phishing-resistant MFA critical to security.

By Geoff Schomburgk • 5 min read • Mon, 15th Dec 2025
Tesco trials 2D QR barcodes as EU demand for data grows
Customer Experience

Tesco trials 2D QR barcodes as EU demand for data grows

Tesco is piloting next-generation 2D QR codes to boost transparency, cut food waste and meet tougher EU product data rules.

By Kaleah Salmon • 4 min read • Tue, 9th Dec 2025