Smartsheet appoints Stephanie Berner as Chief Customer Officer
Smartsheet has announced the appointment of Stephanie Berner as its new Chief Customer Officer.
Stephanie Berner joins Smartsheet to lead the company's customer success initiatives and to deliver on its customer experience ambitions as it aims for further growth and the integration of AI capabilities across its platform.
In her new position, Berner will lead strategies aimed at deepening customer relationships and sustaining value for users throughout all stages of engagement with Smartsheet, a platform widely adopted by enterprise clients worldwide.
Sunny Gupta, Acting CEO and Executive Chairman of the Board at Smartsheet, commented on the appointment:
"We're thrilled to welcome Stephanie to the Smartsheet team. Her experience in the work management market, proven track record and deep understanding of the B2B SaaS customer journey will be key as we enter a new era of AI-driven innovation. Stephanie will be an integral leader in our next phase of growth, ensuring we are doing everything possible to make our customers successful."
Berner's background includes over 15 years in B2B software as a service markets, with experience in leadership roles at Atlassian and LinkedIn. Her responsibilities at these companies covered building and scaling teams during periods of substantial growth from early-stage to international enterprise level.
Smartsheet's latest leadership change takes place as the company faces evolving customer needs and the growing role of artificial intelligence in workplace management solutions. Berner's remit will involve driving customer strategies that are tailored and data-driven, reflecting the expanded role of AI in customer relationship management and in product innovation.
Commenting on her new role, Stephanie Berner said:
"I am thrilled to join Smartsheet at such an instrumental moment. The company's reputation and success are founded on a passionate and loyal customer base, a cornerstone I'm excited to build upon, and we have an incredible opportunity to leverage Smartsheet's AI-driven innovation to further delight our users and forge new pathways for customer success."
As Chief Customer Officer, Berner will be responsible for leading a broad suite of customer-facing functions, with a focus on ensuring every Smartsheet customer receives comprehensive support and value.
Her mandate includes strengthening the company's customer engagement strategies and building long-term advocacy within the user community. This will also cover initiatives aimed at maximising customer lifetime value as Smartsheet increases its product offerings and enters new geographical and industry markets.
Smartsheet's platform is currently used in global companies, including a significant percentage of the Fortune 500. The company has signalled that customer satisfaction and success remain consistent priorities amid ongoing investments in technology and the adoption of new digital tools by enterprise customers.
The appointment reflects a broader focus within the sector on customer-centric leadership roles, with organisations seeking to align their products and services more closely with users' requirements. Berner's experience in guiding software companies through pivotal phases of global growth is expected to inform initiatives at Smartsheet in the coming months and years.
