Latest news - Page 8
The transformation of American railroads: From industrial revolution to sustainable strength
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supply chain
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cleantech
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sustainability
America's railroads, vital since 1830, now embrace sustainability with innovative composite ties, reducing deforestation while ensuring safer, longer-lasting infrastructure.
Optimizely unveils enhanced Opal AI to boost marketing workflows
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martech
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rpa
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cdp
Optimizely upgrades its AI tool Opal with new features and workflows to boost marketing efficiency within the Optimizely One suite, enhancing task automation.
AI & unified platforms shape the future of self-service
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cx
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martech
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digital entertainment
B2C firms are embracing AI-powered self-service platforms to cut costs and boost customer flexibility, enhancing subscription account management.
NICE & ServiceNow partner on AI to unify customer service
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crm
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uc
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devops
NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.
Remote worker monitoring apps raise privacy & cyber risks
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data privacy
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human rights
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mental health
University of Waterloo research warns that employee monitoring apps may harm privacy and productivity, as 70% of large firms plan to use such software this year.
Consilium launches UniCRM for contact centre operations
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crm
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uc
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cx
Consilium Software has launched UniCRM, a new platform that unifies Help Desk, Collections, and Telemarketing to boost contact centre efficiency and customer experience.
How the Orlando Magic are reinventing fandom with data and AI
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data analytics
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digital transformation
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cx
The Orlando Magic and SAS are revolutionising fandom by using data and AI to personalise experiences, boost ticket sales, and deepen fan engagement.
SAS Viya expands AI tools with new offerings & cloud services
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data analytics
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digital twins
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data privacy
SAS unveils new AI tools on its Viya platform, including synthetic data maker and AI-powered assistant, aiming to boost speed, productivity and trust.
SAS unveils industry AI models as part of USD $1 billion push
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supply chain
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ai
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agentic ai
SAS unveils AI models tailored to slash inefficiencies across sectors, backed by a USD $1 billion investment and ethical guidelines.
Endava to accelerate Google Agentspace enterprise AI
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digital transformation
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ai
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agentic ai
Endava partners with Google as an implementation ally for Agentspace, aiding businesses to adopt AI-driven agents for enhanced workflow efficiency.
Eagle Eye & Ecrebo partner to boost smart receipt marketing
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cx
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martech
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commerce systems
Eagle Eye and Ecrebo have partnered to blend personalised marketing with POS tech, enhancing retail promotions and loyalty programmes at store checkouts.
Transparency urged to build stronger client-agency trust
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devops
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apm
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software development
Helen Johnson, Tangram's founder, urges agencies to boost transparency in client relationships, citing that 40% of clients may switch partners within six months.
AI-focused marketing risks eroding trust, says new research
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cx
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martech
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genai
New study finds consumers trust companies more when they promote human expertise over AI, especially in personalised services like healthcare and luxury goods.
Jitterbit unveils Harmony upgrade with layered accountable AI agents
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digital transformation
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ai security
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low-code
Jitterbit has launched an upgrade to its Harmony platform, introducing layered accountable AI agents designed to automate complex enterprise tasks efficiently.
The rationale for positioning businesses to thrive in an increasingly conscious economy
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saas
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data analytics
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dei
Embracing ESG is now essential; businesses thriving in the conscious economy align performance, talent management and procurement for lasting success.
Unit4 unveils Ava AI agent to automate ERP workflows in Teams
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uc
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digital transformation
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it automation
Unit4 launches Ava, an AI agent for ERPx integrated with Microsoft Teams, aiming to automate half of ERP tasks and enhance workflow productivity.
Remote launches AI-powered payroll service for 100 countries
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hcm
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risk & compliance
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ai
Remote expands its AI-powered payroll platform to support over 100 countries, streamlining payments and HR for businesses with global teams.
ServiceNow unveils agentic AI platform built for trust and scale
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crm
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data analytics
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digital transformation
ServiceNow launches AI Control Tower and next-gen CRM, aiming to transform enterprise operations with advanced AI and unified management.
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Udemy appoints Neeracha Taychakhoonavudh to lead CX
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digital transformation
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cx
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martech
Udemy appoints Neeracha Taychakhoonavudh as its first Chief Customer Experience Officer to lead global customer success and operations strategy.
Blue Yonder unveils AI agents to transform supply chain speed
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data analytics
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martech
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supply chain
Blue Yonder launches AI agents to boost supply chain speed and accuracy, aiming to reduce costs and enhance decision-making with real-time insights.