Unified commerce stories

Ghost stock is costing UK retailers profits and efficiency, with rising returns and inventory errors impacting operations and customer loyalty, says Manhattan Associates.

Glik’s is set to transform its 70+ US stores and online channels by adopting Aptos’ unified commerce tech for a seamless shopping experience.

A survey shows 70% of Australians plan to boost spending as interest rates fall, but demand better deals and stable prices before making big purchases.

Cegid has been named a leader in the 2025 IDC MarketScape for fashion retail mPOS, praised for its AI-driven, omni-channel mobile point-of-sale solutions.

Tradebyte and Shopify launch an app to streamline multichannel eCommerce for fashion brands, centralising control over stores and 90+ marketplaces in Europe.

Home Société Group launches mustsociete.com, uniting five premium home brands on one Shopify platform for a seamless customer experience.

AI-driven tools are forecast to boost holiday retail sales to USD $1.6 trillion, reshaping shopping with personalised recommendations and blended online-in-store experiences.

Puma has partnered with Adyen to unify payment systems across Asia Pacific stores and events, boosting efficiency and delivering a seamless customer experience.

Adyen's report reveals 36% of Canadian consumers use AI for shopping, a 44% rise, with over half open to future AI-assisted purchases.

Road Runner Sports will deploy the Aptos ONE mobile-first POS across its 50+ US stores to boost personalised service and streamline sales.

Salesforce's report reveals 85% of Singaporean retailers plan to boost AI investments, with 69% viewing AI agents as vital for competitive edge in 2025.

B2C firms are embracing AI-powered self-service platforms to cut costs and boost customer flexibility, enhancing subscription account management.

The 2025 Unified Commerce Benchmark reveals that only 5% of evaluated retailers excel in omnichannel strategies, with leaders enjoying lower costs and higher customer satisfaction.

Adyen has partnered with Reece to modernise its payment systems across Australia and New Zealand, enhancing customer experiences at 600 outlets.

Adyen has partnered with HEYTEA to support its international expansion, enhancing payment solutions across the US, UK, Singapore, and Australia.

Manhattan Associates predicts that by 2025, retail will be reshaped by trends including unified commerce, AI-driven personalisation, and sustainability efforts.

Tradebyte forecasts a dynamic future for eCommerce in 2025, highlighting challenges from potential U.S. protectionism and the need for European brands to adapt.

Adyen has launched Tap to Pay on iPhone in New Zealand, enabling retailers like Lorna Jane to accept secure contactless payments without extra hardware.

Consumers increasingly blend online, offline, and social media shopping platforms. A report by Locus and Coresight highlights 65.8% utilising multiple touchpoints.

Salesforce's new Commerce Cloud integrates B2C, DTC, B2B, and more on a unified AI-powered platform, featuring autonomous agents for enhanced customer experiences.