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RingCentral wins Metrigy top provider awards in CCaaS
Data Analytics

RingCentral wins Metrigy top provider awards in CCaaS

Customer experience buyers are rewarding platforms that tie service quality to revenue gains, with RingCentral standing out in Metrigy's latest study.

By Sean Mitchell • 4 min read • Last month
RingCentral expands AI receptionist to SMS & WhatsApp
Unified Communications

RingCentral expands AI receptionist to SMS & WhatsApp

The update could help smaller firms handle more customer enquiries without adding staff, as RingCentral adds SMS, WhatsApp and queue support.

By Sofiah Nichole Salivio • 4 min read • Last month
RingCentral adds RCS, AI & Teams tools for business
Unified Communications

RingCentral adds RCS, AI & Teams tools for business

Businesses will be able to verify texts and calls more easily as RingCentral expands RCS, AI and Microsoft Teams support across key markets.

By Sean Mitchell • 5 min read • Last month
RingCentral unveils AIR Pro no-code AI contact agents
Unified Communications

RingCentral unveils AIR Pro no-code AI contact agents

RingCentral debuts AIR Pro voice-first AI agents with no-code tools, aiming to move enterprises beyond basic IVR to scalable automation.

By Mark Tarre • 3 min read • Wed, 11th Mar 2026
SentinelOne names Sonalee Parekh as new finance chief
Software-as-a-Service

SentinelOne names Sonalee Parekh as new finance chief

SentinelOne has appointed former Asana executive Sonalee Parekh as its new chief financial officer to steer its next phase of growth.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 5th Mar 2026
RingCentral taps OpenAI to power live AI voice calls
Unified Communications

RingCentral taps OpenAI to power live AI voice calls

RingCentral integrates OpenAI's GPT-5.2 to power live AI voice calls, launching new assistants to support customers and employees in real time.

By Catherine Knowles • 3 min read • Fri, 20th Feb 2026
Veeam appoints new leaders to drive data resilience push
Storage

Veeam appoints new leaders to drive data resilience push

Veeam reshapes its top team with three senior hires to sharpen its global data resilience, security and AI-driven growth strategy.

By Sofiah Nichole Salivio • 4 min read • Wed, 28th Jan 2026
Major rise in global email impersonation threats
Firewalls

Major rise in global email impersonation threats

Barracuda Networks warns of a global spike in phishing-as-a-service email attacks using impersonation tactics to deceive healthcare, finance, and government sectors.

By Melania Watson • 4 min read • Mon, 28th Jul 2025
Zoho unveils Zia Hubs to enhance AI business data analysis
Document Management

Zoho unveils Zia Hubs to enhance AI business data analysis

Zoho launches Zia Hubs within WorkDrive to simplify analysis of unstructured business data, enhancing AI-driven insights across varied file formats globally by late 2025.

By Melvin Hipolito • 4 min read • Wed, 18th Jun 2025
RingCentral unveils flexible pay-per-organiser model for events
Unified Communications

RingCentral unveils flexible pay-per-organiser model for events

RingCentral wins Frost & Sullivan's 2025 Global Customer Value Leadership Award and rolls out pay-per-organiser pricing for its Events platform.

By Catherine Knowles • 3 min read • Thu, 8th May 2025
IWD 2025: Technology benefits by including women's perspectives
Artificial Intelligence

IWD 2025: Technology benefits by including women's perspectives

As we celebrate International Women's Day 2025, Kira reflects on the vital role women play in technology and her new leadership position at RingCentral.

By Kira Makagon • 3 min read • Fri, 7th Mar 2025

Stories from Other Regions

RingCentral stories

Cox Business launches AI contact centre with RingCentral
Customer Relationship Management

Cox Business launches AI contact centre with RingCentral

Businesses gain an AI-enabled contact centre with omnichannel support, as Cox Business broadens its portfolio beyond traditional telecoms services.

By Catherine Knowles • 3 min read • Thu, 2nd Apr 2026
Journey Beyond builds cloud tech stack for safari resort
Customer Relationship Management

Journey Beyond builds cloud tech stack for safari resort

Journey Beyond deploys RingCentral-powered cloud stack and in-house AI chat to run South Australia's new Monarto Safari Resort in four months.

By Mark Tarre • 4 min read • Tue, 13th Jan 2026
RingCentral launches AI Receptionist in Australia from AUD $62
Data Analytics

RingCentral launches AI Receptionist in Australia from AUD $62

RingCentral has launched its AI Receptionist in Australia from AUD $62 monthly, automating call handling with generative AI for businesses of all sizes.

By Catherine Knowles • 3 min read • Fri, 28th Nov 2025
RingCentral to bring AI workforce management tools to RingCX
Unified Communications

RingCentral to bring AI workforce management tools to RingCX

RingCentral will launch AI-enabled workforce management tools for its RingCX platform in Australia by year-end following its CommunityWFM acquisition.

By Catherine Knowles • 4 min read • Fri, 12th Sep 2025
RingCentral, NiCE extend partnership to boost enterprise CX
Unified Communications

RingCentral, NiCE extend partnership to boost enterprise CX

RingCentral and NiCE have extended their partnership to enhance AI-driven communications and contact centre solutions for enterprises in Australia and globally.

By Jed Nykolle Harme • 4 min read • Sat, 9th Aug 2025
RingCentral debuts customer journey analytics for Australian users
Unified Communications

RingCentral debuts customer journey analytics for Australian users

RingCentral has launched Customer Journey Analytics for Australian users of its RingCX platform, enhancing visibility across unified communications and contact centres.

By Sean Mitchell • 4 min read • Wed, 11th Jun 2025