Quality assurance stories

Agentic AI in live contact centres is slashing rollout times, lifting self-service above 80% and boosting customer satisfaction by up to 20%.

Qodo launches a beta Azure DevOps integration that embeds its AI-driven, context-aware code review directly into pull request workflows.

Daikin launches DeVap evaporator range in Australia, targeting supermarkets, hospitality and cold chain sites with locally tailored designs.

Auckland agritech firm Hectre raises NZD $12m in an oversubscribed Series A to scale its AI-powered fruit data platform globally.

FPT wins HITRUST r2 and AI Security certification for its Hanoi data centre, targeting stricter safeguards for healthcare and regulated sectors.

CodeRabbit launches Issue Planner beta, embedding AI prompt planning into Jira, Linear, GitHub and GitLab to cut failures from unclear briefs.

Sparq launches Intelligence Studio to plug AI directly into enterprise workflows, promising governed, auditable decisions at scale.

Dematic has automated Bio-Rad’s Singapore cold chain hub, speeding packing and shipping while tightening control over APAC deliveries.

AI tools save hours at work but Workday finds nearly 40% of those gains are wiped out as staff redo, check and correct low-quality outputs.

Adactin has been added to Australia’s national AI Directory, linking its cloud and AI services with organisations seeking local expertise.

After losing his job, David Owasi grew OutreachGenius into an AI call-handler for trades - and now has his sights set on space technology.

Highlight names Martin Saunders CEO as founder Richard Thomas becomes Chairman in leadership reshuffle to drive partner-led growth.

Thoughtworks marks Agile Manifesto’s 25th anniversary with an AI-focused retreat rethinking how software is built, governed and delivered.

Aspire Systems acquires New Zealand-founded Assurity, creating a 900-strong quality engineering group to boost AI-driven software testing.

Salesforce denies axing 4,000 jobs for AI as critics question Agentforce reliability and the need for hard-coded fallbacks in workflows.

Arcus Compliance founder Lee Bryan’s new book urges start-ups to treat regulation as a strategic growth engine, not a drag on innovation.

AI-edited images are eroding trust in online marketplaces, with most UK shoppers blaming platforms for misleading or inconsistent visuals.

Stäubli to invest USD $10m expanding its Bengaluru plant to boost output of solar PV connectors for India and global export markets.

Calabrio launches Omni Agent Intelligence, giving contact centres a single, cross-platform view of performance for human and AI agents.

Australians are prioritising comfort, durability and timeless style over price and fast-changing trends when choosing furniture for their homes.