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Process automation stories

OutSystems honours AI leaders in 2026 innovation awards
Manufacturing

OutSystems honours AI leaders in 2026 innovation awards

Customers are already saving time and millions as the awards spotlight AI tools moved into day-to-day operations across logistics, banking and public services.

By Joseph Gabriel Lagonsin • 4 min read • Today
Aircall buys Piper AI to boost sales workflow automation
Customer Relationship Management

Aircall buys Piper AI to boost sales workflow automation

The deal ties customer conversations to CRM updates and deal signals, aiming to cut manual admin for thousands of sales teams.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Quant & IBM launch Ava at Fortitude Re to cut calls
Digital Transformation

Quant & IBM launch Ava at Fortitude Re to cut calls

The rollout has cut average handling time by three minutes and lifted first-call resolution to 86% at Fortitude Re.

By Sean Mitchell • 8 min read • Last week
Amazon Business targets procurement teams with new campaign
Manufacturing

Amazon Business targets procurement teams with new campaign

The campaign spotlights risk controls and compliance tools as large organisations face tighter scrutiny of procurement spending.

By Regine Laguilles • 4 min read • Last week
Karbon launches Kai AI coworker for accounting firms
Software-as-a-Service

Karbon launches Kai AI coworker for accounting firms

Accounting firms could cut manual work as Karbon's early-access Kai AI uses platform data to draft tasks, insights and workflows.

By Karen Joy Bacudo • 4 min read • Last week
The next phase of AI in marketing is not just more automation
Digital Transformation

The next phase of AI in marketing is not just more automation

Marketing teams must rethink workflows as agentic applications shift work from manual coordination to system-driven decisions and action.

By Rick Shimko • 3 min read • Last week
AutoRek wins FTF News Best Reconciliation Solution
Digital Transformation

AutoRek wins FTF News Best Reconciliation Solution

Rising data volumes and tighter controls are driving demand for reconciliation tools, with AutoRek's award reflecting that pressure.

By Sofiah Nichole Salivio • 3 min read • Last week
Cloud-based platforms cut errors at professional firms
Digital Transformation

Cloud-based platforms cut errors at professional firms

Firms using integrated cloud systems report fewer finance and budgeting errors, as pressure mounts to cut rework and overtime.

By Sofiah Nichole Salivio • 5 min read • Last week
La Guaca's online orders surge 600% after ERP link
Digital Transformation

La Guaca's online orders surge 600% after ERP link

Disconnected stock and pricing data had held back eCommerce growth, but the retailer now processes about 12,000 updates a day across 18 branches.

By Joseph Gabriel Lagonsin • 5 min read • Last week
TrustPaisa shifts to AI-driven loan approvals in India
Data Protection

TrustPaisa shifts to AI-driven loan approvals in India

Borrowers in India can now get instant loan decisions around the clock, as manual checks have been removed from TrustPaisa's approval process.

By Karen Joy Bacudo • 4 min read • Last week
Workday & Google Cloud expand Gemini Enterprise tie-up
Software-as-a-Service

Workday & Google Cloud expand Gemini Enterprise tie-up

Routine HR and finance tasks will move into Gemini Enterprise, as employees gain self-service access to Workday data without leaving Google Cloud's AI tool.

By Karen Joy Bacudo • 4 min read • Last week
Perk secures USD $300m credit facility from lenders
Software-as-a-Service

Perk secures USD $300m credit facility from lenders

The travel and spend group gains room to invest in AI and product after replacing its 2024 borrowing deal on improved terms.

By Karen Joy Bacudo • 4 min read • Last week
North America leads finance teams in AI workflow use
Data Protection

North America leads finance teams in AI workflow use

Scattered data and stricter rules are slowing rivals, while 37% of North American finance teams already use AI in multi-step workflows.

By Karen Joy Bacudo • 4 min read • Last week

Stories from Other Regions

Process automation stories

CreatorOS launches Nutcake AI assistant for brands
Data Analytics

CreatorOS launches Nutcake AI assistant for brands

Free access to a new AI tool could help brands cut the time spent on creator campaign planning, briefing and tracking.

By Regine Laguilles • 3 min read • Last week
The modern MSP is a continuous improvement engine not a helpdesk
Digital Transformation

The modern MSP is a continuous improvement engine not a helpdesk

Continuous improvement, not ticket handling, is becoming the measure of value as firms expect managed services to keep pace with fast-changing IT needs.

By Ralf Donkers • 5 min read • Last week
Ramp launches AI-native Stack for accountants at firms
Digital Transformation

Ramp launches AI-native Stack for accountants at firms

Accountancy firms could cut month-end close work by half on some clients, as the new system automates reconciliations, entries and reviews.

By Karen Joy Bacudo • 4 min read • Last week
OneAdvanced adds AI tools to IQ for regulated sectors
Software-as-a-Service

OneAdvanced adds AI tools to IQ for regulated sectors

Customers in regulated sectors can now access AI workflow and compliance tools as OneAdvanced expands its IQ platform across six markets.

By Mark Tarre • 3 min read • Last week
Parloa opens London office as AI expansion gathers pace
Customer Relationship Management

Parloa opens London office as AI expansion gathers pace

London's rising AI investment is drawing Parloa into the capital as the company expands its European footprint and customer base.

By Sean Mitchell • 5 min read • Last week