IT Department stories

Salesforce launches Agentforce for Health, promising AI agents to cut admin burdens and streamline patient access, public health and research.

Wordly brings live AI captions and audio translation to Microsoft Teams meetings via a simple browser link to cut cross-language friction.

Deskpro launches cloud and VPC help desk on AWS Marketplace, giving organisations flexible hosting, AI options and streamlined procurement.

OpenAI launches GPT-5.4 with “Thinking” mode and native computer control, targeting advanced coding, office workflows and safer automation.

OpenAI brings its Codex desktop app to Windows, targeting the nearly half of professional developers who use the platform daily.

Misconfigured Microsoft 365 is leaving big organisations exposed, with 45% hit by incidents and many turning warily to AI for relief.

Alkira launches Connect partner programme to drive AI-native network services growth, prioritising recurring services over one-off resale.

Hybrid IT sprawl is driving “structural stress” for sysadmins as security risks rise, responsibilities grow and control over tools shrinks.

ExpressVPN launches a beta MCP server that lets AI tools monitor VPN status and switch regions directly from its desktop apps.

IT distributors are emerging as strategic cloud and AI power-brokers, driving subscription growth, hyperscaler ties and digital platforms.

RecordPoint launches an MCP Server to give AI agents standard, auditable access to governed enterprise data without bespoke connectors.

HPE revamps Complete Care Service into a unified, AI-powered support model to simplify hybrid IT, bridge silos and scale enterprise AI.

Women in Australian tech aren't lacking drive - broken, opaque talent systems are quietly derailing their mid-career progression.

TeamViewer has expanded its integration with Microsoft Intune, adding new remote support capabilities aimed at streamlining IT workflows and strengthening security.

CMTG puts inclusion at the heart of its tech strategy, arguing women's leadership is now critical to innovation, resilience and growth.

Acronis finds SMBs patch Microsoft flaws in about eight days, but the slowest endpoints stay exposed to known bugs for over five weeks.

On International Women's Day, a telecom leader argues that mentorship lets women give to gain, multiplying influence across STEM.

From anonymised hiring to visible female leaders, tech must turn equality intent into daily action to sustain momentum for women.

To help women thrive in tech, leaders must move beyond mentorship to active sponsorship, visibility and everyday acts of encouragement.

Manufacturers reap early AI returns but poor data quality, fragmented tools and network limits block efforts to scale projects enterprise-wide.