Engagement stories
Twilio has unveiled new CustomerAI solutions that it says will unlock the power of artificial intelligence for hundreds of thousands of businesses.
The company reveals how sports clubs are creating innovative and impactful digital experiences with experiential marketing that drive results.
Anurag Vasisth of Loyalty Now joins the Advisory Board of Australian Loyalty Association, strengthening strategic partnership and industry expertise.
Employee well-being is a strategic advantage in the digital age, says software solutions provider Advanced. Low engagement costs $8.8tn globally.
Vonage enhances their Conversational Commerce solution, adding new features and capabilities to elevate customer engagement.
I've been a manager for more than 15 years, and during that time, I've learned not only from others' mistakes and best practices but from my own.
The impacts of a digital-first society on contact centres are significant and require a digital-first customer experience strategy.
Hoteliers must engage with guests and monitor online feedback to shape the guest experience and maintain a positive online reputation.
Cloud database platform company, Couchbase, appoints Fidelma Butler as Chief People Officer to lead SaaS team scaling and building company culture.
Nutanix hires Natalie Chrara as Director of Customer Success for APJ region, bringing 20yrs of experience in tech sales leadership and CCO roles.
Nutanix launches revamped Elevate partner program to improve partner engagement and support throughout the customer lifecycle.
In this climate especially, deliberate and actionable strategies to enhance the customer experience should be at the top of the to do list.
Singapore appoints Tan Siew San as VMware country manager—her 20 years of IT and team leadership experience will help drive business growth in Singapore.
We've been discussing the death of the cookie for a long time. Google announced plans to entirely phase out third-party cookies within two years.
Craig Rowlands appointed as General Manager of Enterprise Data at Australian Unity, enhancing data capabilities and driving business growth.
How can employers overcome these hurdles, ensure their remote employees are happy and healthy and stay afloat in today's economy?.
New Zealand meat processor Silver Fern Farms has deployed Oracle Fusion Cloud HCM, boosting employee engagement by more than 60%.
Rakuten Advertising appoints Neil Cao as Commercial Director for China, aiming to accelerate growth and develop performance marketing strategies.
Former Gartner analyst Jim Davies becomes Calabrio's Chief Experience Officer, prioritizing customer-first contact center strategies and VoC insights.
Former Xero MD, Trent Innes, appointed as CEO of Compono, aiming to lead the firm's next stage of growth into new markets. #leadership #talent.
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