Customer Satisfaction stories
Hyper-automation is here: how Australian subscription brands stay ahead
Today
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customer satisfaction
Australian subscription brands are turning to hyper-automation to replace clunky billing, scale complex pricing and stay ahead of rivals.
Assured Data Protection expands Tony Giannini’s remit
Today
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customer satisfaction
Assured Data Protection widens Tony Giannini’s role to unite global innovation with Americas channel strategy for MSP-focused growth.
eDesk appoints Gareth Cummings as CEO to drive AI push
3 days ago
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customer satisfaction
eDesk names Gareth Cummings as CEO, tasking the AI veteran with leading an ‘AI-first’ expansion drive across EMEA and North America.
Bizcap Canada relaunch brings new portal & pricing
3 days ago
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customer satisfaction
Bizcap Canada relaunches under global Bizcap brand with new broker portal, revamped pricing and faster finance approvals for SMEs.
LVLY shortlisted for three Inside Retail awards 2026
Last week
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customer satisfaction
Australian online florist LVLY is shortlisted in three customer service and online retail categories at the 2026 Inside Retail awards.
Aeris honoured for global IoT eSIM connectivity leadership
Last week
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customer satisfaction
Aeris wins Frost & Sullivan global award for IoT eSIM leadership, managing 100m connections across 190 countries with 600 carrier partners.
Manhattan unveils AI agents across Manhattan Active suite
Last week
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customer satisfaction
Manhattan rolls out embedded AI agents across its Active suite, promising real-time automation and custom agent creation for retailers.
Nasuni names new CTO & CFO to drive AI data growth
Last week
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customer satisfaction
Nasuni appoints Jerry Carter as CTO and Ross Grainger as CFO, strengthening leadership to scale unstructured data and AI-focused growth.
Partners Life names Debbie Eyre as new Chief Operating Officer
Last week
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customer satisfaction
Partners Life has appointed experienced insurance leader Debbie Eyre as chief operating officer, with her role to begin in February 2026.
Hyland wins IDC 2025 award for customer experience
Last week
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customer satisfaction
Hyland has been named IDC’s 2025 Customer Experience Award winner for content and experience management, topping global satisfaction scores.
Cloudbeds tops HotelTechAwards for hotel software win
Last week
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customer satisfaction
Cloudbeds wins top Hotel Management Software at the 2026 HotelTechAwards, plus finalist spots, culture ranking and hotelier-choice honours.
Wakam UK names Philip Ward Group CFO amid UK growth
Last week
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customer satisfaction
Wakam UK promotes Philip Ward to Group CFO as its UK portfolio hits GBP £400 million, backed by a 197% solvency ratio and strong partner scores.
How organisations can turn conversations around digital accessibility into action
Last week
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customer satisfaction
To turn digital accessibility talk into action, organisations must embed inclusive design, AI and governance across the product lifecycle.
B2B data cleansing: Improving business data quality
Last week
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customer satisfaction
Clean B2B data boosts marketing, sales and compliance; profiling, validating and standardising records cuts waste and sharpens decisions.
Quiet quitting exposes the fragility of customer loyalty
This month
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customer satisfaction
Customers profess loyalty but quietly walk away over price, experience or ethics, exposing how fragile many brand relationships have become.
Kentico’s Xperience platform gains top analyst praise
This month
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customer satisfaction
Kentico’s Xperience platform lands G2 Leader status and top reviews after a year of feature gains and over 100 new digital projects.
Conviva adds AI pattern analytics to customer journeys
This month
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customer satisfaction
Conviva expands Digital Product Insights with AI-driven pattern analytics, unifying journeys across apps, websites and conversational agents.
Study finds value for money eclipses speed & price
This month
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customer satisfaction
Value for money drives online customer sentiment three times more than price, delivery speed or product quality, a study of reviews finds.
Willow & BNP Paribas bring AI to European buildings
This month
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customer satisfaction
Willow and BNP Paribas Real Estate link AI with digital twins to turn European buildings into conversational, data-driven assets.
Shoppers now prize reliable, transparent deliveries
This month
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customer satisfaction
Shoppers in the UK and US now value reliable, transparent deliveries and returns over speed alone, new research from Locus suggests.