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Customer retention stories

PagerDuty appoints John DiLullo as chief executive officer
Software-as-a-Service

PagerDuty appoints John DiLullo as chief executive officer

The handover comes as PagerDuty seeks to build on stabilising retention, accelerating new business and momentum in its AI-first operations cloud.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
SugarAI rebrands CRM around precision selling with AI
Customer Relationship Management

SugarAI rebrands CRM around precision selling with AI

Sales teams could get earlier warnings on churn and reorder risk as SugarAI ties CRM to ERP data and AI-guided next steps.

By Joseph Gabriel Lagonsin • 3 min read • 3 days ago
Harmonic unveils AI tools & fibre upgrades for operators
Software-defined Networking

Harmonic unveils AI tools & fibre upgrades for operators

Operators could cut outages and speed upgrades as Harmonic adds AI-driven network monitoring and new fibre and DOCSIS tools.

By Sofiah Nichole Salivio • 4 min read • 4 days ago
Gigs makes APAC splash with promising ShopBack partnership
Fintech

Gigs makes APAC splash with promising ShopBack partnership

ShopBack users could soon get easier access to travel connectivity and local mobile plans as Gigs tests its expansion in Asia.

By David Shilovsky • 3 min read • Last week
8x8 adds AI tools & live analytics to Platform for CX
Unified Communications

8x8 adds AI tools & live analytics to Platform for CX

Businesses can now deploy AI agents faster and see queue issues live after 8x8 expanded its Platform for CX with new analytics and authentication tools.

By Joseph Gabriel Lagonsin • 4 min read • Last week
AvePoint lifts guidance after strong first quarter
Data Protection

AvePoint lifts guidance after strong first quarter

Stronger demand for cloud data tools lifted AvePoint’s first-quarter revenue 26% and prompted the company to raise its full-year ARR outlook.

By Karen Joy Bacudo • 4 min read • Last week

Stories from Other Regions

Customer retention stories

Loyalty schemes shape repeat buying, study finds
Customer Experience

Loyalty schemes shape repeat buying, study finds

US shoppers are making loyalty programmes part of weekly spending, with 91% saying they influence whether they buy again.

By Sean Mitchell • 4 min read • Yesterday
Gen Z serial returners rise as retailers tighten rules
Customer Experience

Gen Z serial returners rise as retailers tighten rules

Retailers are losing their grip on returns as more young shoppers shrug off fees and suspensions, a survey shows.

By Sean Mitchell • 4 min read • Yesterday
SnapLogic names Molly Matthews as President in AI push
Software-as-a-Service

SnapLogic names Molly Matthews as President in AI push

AI-related revenue now accounts for more than a fifth of new and expansion sales, prompting a leadership shake-up aimed at faster growth.

By Sofiah Nichole Salivio • 4 min read • 2 days ago
Decile's Luma turns analytics into audiences in minutes
Personalisation

Decile's Luma turns analytics into audiences in minutes

Ecommerce teams can now turn natural-language queries into campaign-ready customer segments in minutes, cutting delays between analysis and activation.

By Sofiah Nichole Salivio • 3 min read • 3 days ago
Address data is the retail superpower
Customer Relationship Management

Address data is the retail superpower

Cleaner address records can cut failed deliveries, trim costs and lift conversions as retailers chase faster, more reliable eCommerce fulfilment.

By Greg Brown • 5 min read • 3 days ago
Amperity martech leader reveals 'secret sauce' to marketing in the moment
Digital Transformation

Amperity martech leader reveals 'secret sauce' to marketing in the moment

Retailers risk losing sales as shoppers expect offers and recommendations to update instantly, not hours after they signal intent.

By Billy Loizou • 6 min read • 3 days ago
Scam losses more than double as fraud hits consumers
Fintech

Scam losses more than double as fraud hits consumers

More consumers are losing larger sums to fraud as fake invoice and investment scams drive the biggest financial harm, F-Secure says.

By Sofiah Nichole Salivio • 4 min read • 4 days ago
TP AI debt recovery matches human satisfaction in Asia
Digital Transformation

TP AI debt recovery matches human satisfaction in Asia

Banks in Asia are turning to AI collections tools as rising loan stress puts pressure on recovery rates and customer trust.

By Sofiah Nichole Salivio • 3 min read • 4 days ago
Boost Mobile expands prepaid plans with 160GB offer
Customer Experience

Boost Mobile expands prepaid plans with 160GB offer

Boost Mobile adds a AUD $180 six-month prepaid plan with 160GB, as it boosts data allowances and targets bill-conscious customers.

By Sean Mitchell • 4 min read • Last week
ZyG raises USD $60 million to scale AI commerce tools
Software-as-a-Service

ZyG raises USD $60 million to scale AI commerce tools

The cash will fund ZyG OS as online merchants seek AI systems to cut acquisition costs, unify data and scale faster.

By Sean Mitchell • 5 min read • Last week
Alkami report shows digital banking gaps at US banks
Data Analytics

Alkami report shows digital banking gaps at US banks

High abandonment rates and thin business tools are blunting banks’ digital gains even as customer adoption of online services rises.

By Karen Joy Bacudo • 4 min read • Last week
GoMo launches fibre broadband in Ireland at EUR €29.99
Unified Communications

GoMo launches fibre broadband in Ireland at EUR €29.99

Existing mobile customers in Ireland can now add fibre broadband for EUR €29.99 a month, with no long contract or mid-term price rises.

By Sofiah Nichole Salivio • 3 min read • Last week