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Consumer Trust Stories - Page 7

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Consumer Trust stories

AI-driven shopping surges, raising new risks for merchants
Risk & Compliance

AI-driven shopping surges, raising new risks for merchants

A survey shows 73% of shoppers use AI tools, raising new fraud risks and liability concerns for merchants during the rise of agentic commerce.

By Catherine Knowles • 4 min read • Thu, 23rd Oct 2025
Australian shoppers cautious on AI, trust key for Black Friday
Customer Experience

Australian shoppers cautious on AI, trust key for Black Friday

Australian shoppers remain wary of AI-driven retail ahead of Black Friday 2025, prioritising trust and data privacy over automated experiences.

By Sean Mitchell • 3 min read • Wed, 22nd Oct 2025
Solera & Digidentity launch streamlined MVIS compliance tool
Cartech

Solera & Digidentity launch streamlined MVIS compliance tool

Solera Autodata and Digidentity will launch an MVIS-compliant tool in Nov 2025 to simplify access to hybrid and EV data for Aussie independent workshops.

By Melania Watson • 3 min read • Wed, 22nd Oct 2025
Mobile app ordering four times faster than web, boosts loyalty
Customer Experience

Mobile app ordering four times faster than web, boosts loyalty

Paytronix report reveals restaurant orders are up to four times faster on native mobile apps than web, boosting loyalty and repeat customer purchases.

By Catherine Knowles • 4 min read • Thu, 16th Oct 2025
UK & Ireland consumers embrace AI assistants, trust grows with use
Customer Experience

UK & Ireland consumers embrace AI assistants, trust grows with use

Nearly three-quarters of UK and Ireland consumers now trust AI assistants, with 79% confident chatbots provide reliable help, says IBM study.

By Shannon Williams • 4 min read • Thu, 2nd Oct 2025

Stories from Other Regions

Consumer Trust stories

Microsoft apologises to New Zealand users over unclear 365 plans
Artificial Intelligence

Microsoft apologises to New Zealand users over unclear 365 plans

Microsoft apologises to New Zealand users for unclear communication on Microsoft 365 pricing and AI features, offering refunds for plan changes until end of 2025.

By Sean Mitchell • 3 min read • Thu, 6th Nov 2025
Australians spend 41 hours weekly online as digital ad spend surges
Gaming

Australians spend 41 hours weekly online as digital ad spend surges

Australians spend 41 hours weekly online, with digital ad spend surging to USD $20.7 billion, driven by social media and influencer marketing growth.

By Melvin Hipolito • 5 min read • Wed, 5th Nov 2025
UK shoppers blend AI, reviews & social media to make decisions
Marketing Technologies

UK shoppers blend AI, reviews & social media to make decisions

UK shoppers now combine AI tools, social media, and peer reviews to guide online purchases, reflecting a shift from relying on single search sources.

By Shannon Williams • 4 min read • Thu, 30th Oct 2025
UK consumers prioritise trust & speed in digital purchases
Marketing Technologies

UK consumers prioritise trust & speed in digital purchases

UK consumers increasingly prioritise trust and speed in digital purchases, with 77.6% researching online before buying amid booming eCommerce growth.

By Shannon Williams • 3 min read • Thu, 30th Oct 2025
Fraud protection now a top priority for UK bank customers
Surveillance

Fraud protection now a top priority for UK bank customers

A FICO survey reveals 70% of UK consumers rank fraud protection as a top priority when choosing banks, reflecting rising security concerns.

By Jed Nykolle Harme • 3 min read • Thu, 30th Oct 2025
Luxury brands & AI agents top UK shoppers' product research
Customer Experience

Luxury brands & AI agents top UK shoppers' product research

UK shoppers now trust luxury brand websites and AI agents like ChatGPT for product research, prioritising detailed info over traditional retail sources.

By Kaleah Salmon • 3 min read • Mon, 27th Oct 2025
UK shoppers turn to luxury sites & AI for trusted product info
Digital Transformation

UK shoppers turn to luxury sites & AI for trusted product info

UK shoppers trust luxury brand websites and AI assistants like Chat GPT for reliable product info, with 68% favouring luxury sites and 67% AI tools.

By Shannon Williams • 4 min read • Thu, 23rd Oct 2025
Singapore consumers trust AI, but privacy concerns still linger
Customer Experience

Singapore consumers trust AI, but privacy concerns still linger

Singapore consumers are optimistic about AI's benefits but remain concerned about privacy and prefer human interaction in customer service.

By Melania Watson • 4 min read • Thu, 9th Oct 2025
Gen Z shift sees brand loyalty give way to trend-driven trust
Customer Experience

Gen Z shift sees brand loyalty give way to trend-driven trust

Gen Z UK shoppers are prioritising viral trends and influencer promotion over traditional brand loyalty, reshaping consumer trust according to SAP Emarsys.

By Jed Nykolle Harme • 3 min read • Wed, 8th Oct 2025
Australians demand human touch as trust in AI & data use wanes
Customer Experience

Australians demand human touch as trust in AI & data use wanes

Only 23% of Australians trust companies to use AI responsibly, preferring human interaction over automation amid growing data privacy concerns.

By Melania Watson • 5 min read • Wed, 8th Oct 2025
Kiwis lose trust in AI as preference for human service prevails
Customer Experience

Kiwis lose trust in AI as preference for human service prevails

Only 18% of New Zealanders trust companies' use of AI, with 62% fearing it limits human contact, impacting spending and loyalty in customer service.

By Melania Watson • 4 min read • Wed, 8th Oct 2025
Australian trust in organisations declines as AI use accelerates
Biometrics

Australian trust in organisations declines as AI use accelerates

Trust in organisations managing identity data in Australia has dropped, with only 11% fully trusting them amid rising AI use and data security concerns.

By Melvin Hipolito • 4 min read • Thu, 2nd Oct 2025