Consumer expectations stories

Trans-Tasman small firms are upbeat and boosting tech and marketing, yet consumers report patchy service and missing digital basics.

Visa survey finds most Asia Pacific shoppers use AI to browse, but many still distrust it with payment details at online checkout.

UK shoppers value accurate parcel tracking and honest delivery updates far more than rapid shipping promises, a new Locus survey suggests.

New Zealand homeowners risk costly shocks as AI design apps and TV-style timelines ignore real-world consents, structure and site limits.

AI design apps and TV makeover shows are luring New Zealand homeowners into risky renovations that ignore real costs, rules and structure.

Privacy is shifting from a legal checkbox to a strategic differentiator as watchdogs and customers demand proof of real-world data protection.

EU rules are turning the checkout into a compliance hub, pushing retailers to rethink POS tech, processes and in-store customer journeys.

Binance restores AUD bank transfers and PayID deposits for all Australian users, easing fiat access after months of card-only funding.

Australian online florist LVLY is shortlisted in three customer service and online retail categories at the 2026 Inside Retail awards.

Zendesk warns APAC brands that rising CX expectations demand transparent, context-rich AI that resolves issues instantly or risks churn.

Hisense debuts AI-powered ConnectLife overhaul at CES 2026, unifying smart fridges, dishwashers and climate control for ANZ homes.

AI, geopolitics and safety rules will force manufacturers to rethink factories, robotaxis and in-car screens by 2026, says Forrester.

Nearly half of New Zealand’s small businesses lack a website, despite 74% of consumers valuing websites over social media for engaging with organisations.

Retailers face rising digital and cyber threats this Black Friday, with only 22% of sites optimised for mobile user experience amid surging online traffic.

Australia’s booming eCommerce sector faces tougher compliance with new advisory services helping retailers navigate complex financial and regulatory demands through 2026.

UK professionals aged 36-50 face the highest digital overload, with over 2,200 unread emails and growing pressure to stay constantly online, research finds.

A study of 400 European brands reveals that emotional connections, not just discounts, are crucial for loyalty in an era of membership fatigue.

SOTI upgrades its ONE Platform to enhance device security, speed, and operational visibility, helping retailers boost efficiency and meet rising consumer expectations.

Holiday shoppers demand quick, eco-friendly delivery but resist paying extra, with UK consumers showing low confidence in on-time arrivals, survey reveals.

Customer experience excellence hinges on robust data management, as Australian firms invest in AI and analytics to meet soaring consumer expectations.