Consumer expectations stories
Visa launches subscription manager for recurring payments
Last month
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crypto
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fintech
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cx
Visa rolls out enhanced Subscription Manager for issuers, letting banks offer in-app controls for recurring payments as subscription spending surges.
Generational divides shape how shoppers use green data
Last month
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martech
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commerce systems
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partner programmes
Millennials, Gen Z and Baby Boomers want very different green data, forcing brands to tailor sustainability messaging by age group.
Privacy shifts from compliance checkbox to market edge
Fri, 23rd Jan 2026
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data protection
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data analytics
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digital transformation
Privacy is shifting from a legal checkbox to a strategic differentiator as watchdogs and customers demand proof of real-world data protection.
Forrester: AI, geopolitics to reshape factories by 2026
Wed, 17th Dec 2025
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robots
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drones
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digital transformation
AI, geopolitics and safety rules will force manufacturers to rethink factories, robotaxis and in-car screens by 2026, says Forrester.
Retailers face digital & cyber threats in Black Friday season
Wed, 26th Nov 2025
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endpoint protection
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phishing
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advanced persistent threat protection
Retailers face rising digital and cyber threats this Black Friday, with only 22% of sites optimised for mobile user experience amid surging online traffic.
SOTI upgrades platform to boost retail device security & speed
Thu, 13th Nov 2025
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data protection
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mdm
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supply chain
SOTI upgrades its ONE Platform to enhance device security, speed, and operational visibility, helping retailers boost efficiency and meet rising consumer expectations.
Holiday shoppers demand faster, greener delivery but shun extra fees
Thu, 13th Nov 2025
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supply chain
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clean technologies
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sustainability
Holiday shoppers demand quick, eco-friendly delivery but resist paying extra, with UK consumers showing low confidence in on-time arrivals, survey reveals.
AI & trust reshape customer experience as stakes for brands rise
Tue, 30th Sep 2025
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data protection
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digital transformation
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biometrics
As AI reshapes customer experience, brands must build trust with seamless, personal digital interactions or risk losing consumers amid rising expectations.
Beyond campaigns: Building visibility that compounds over time
Fri, 19th Sep 2025
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opinion
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gen z
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consumer expectations
Canadian brands focus on authentic storytelling and earned media to build lasting visibility amid tariffs and rising costs. Short-term campaigns no longer suffice.
Home Société Group unifies brands with new multi-banner site launch
Thu, 14th Aug 2025
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digital transformation
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cx
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martech
Home Société Group launches mustsociete.com, uniting five premium home brands on one Shopify platform for a seamless customer experience.
Thales survey reveals declining trust in digital services
Mon, 24th Mar 2025
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data protection
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digital transformation
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biometrics
Thales' 2025 Digital Trust Index reveals plummeting consumer trust in digital services, with 82% abandoning brands due to data privacy fears.
Dentsu Digital & SmartOSC unveil Headless Commerce tool
Wed, 12th Mar 2025
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cx
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martech
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commerce systems
Dentsu Digital and SmartOSC have unveiled their Headless Commerce Accelerator to revolutionise digital shopping experiences, enhancing efficiency for retailers.
Report reveals CMS challenges in future digital marketing
Fri, 7th Feb 2025
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saas
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ecm
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cx
Sitecore's Websites 2025 report reveals marketers prioritise AI and personalisation amid CMS limitations, with 76% citing budget constraints as a key hurdle.