Commerce stories

Coveo has enhanced AI support on Agentforce with custom context passthrough tools, boosting response accuracy and accelerating issue resolution for enterprises.

A global survey reveals 33% of Gen Z and 26% of Millennials prefer AI platforms over search engines for shopping advice, signalling a shift in consumer habits.

Akeneo launches its first AI agent, Data Architect Agent, and upgrades analytics to streamline product data modelling and boost AI-driven commerce insights.

Wise urges New Zealand MPs to end NZD $667m annual losses from hidden foreign exchange fees by enforcing transparency in bank currency conversion costs.

BGF invests in UK-based PMC to accelerate global expansion and enhance its digital engineering and managed services across retail and commerce sectors.

Visa partners with Sektor as co-host for the 2026 Hamilton Island Conference, focusing on payment innovation and tech collaboration in Australia and New Zealand.

Lallemand has launched a new B2B self-service portal powered by commercetools, replacing traditional ordering to boost efficiency and global scalability.

A new report by Constructor reveals that online shoppers using search bars account for 44% of site revenue, highlighting the need for tailored ecommerce strategies.

Optimizely has been named a Leader in the 2025 Gartner Magic Quadrant for Personalisation Engines, reinforcing its position in 12 key analyst reports.

Sinch predicts that 2024's Black Friday and Cyber Monday will see a surge in personalised and secure communication strategies to enhance shopper engagement.

Sitecore has announced it has surpassed USD $500 million in annual recurring revenue for fiscal year 2024, driven by strong demand for its digital experience platform.

Valtech launches the Always 100 project with Adobe Commerce to enhance eCommerce performance, aiming for lightning-fast site speeds and improved customer experiences.

NielsenIQ's report shows 40% of global consumers embrace AI for shopping, highlighting a surge in online sales by 11.6% driven by social commerce.

Zoku Travel has rebranded as BYRDLI, aiming to transform the travel experience by merging community and commerce, empowering creators and travellers alike.

Salesforce has unveiled Agentforce, an autonomous AI suite designed to boost productivity by automating tasks across service, sales, and marketing sectors.

Salesforce launches Salesforce Foundations, a major upgrade integrating Sales, Service, Marketing, Commerce, and Data Cloud features at no added cost, enhancing user experience.

Paul Fletcher, Australia's Minister for Science and Arts, urges a tech-friendly government to foster digital progress, citing benefits in safety, commerce, and disaster response.

Experts are weighing in on how the UK Labour government might address the nation's innovation challenges, and what it means for businesses.

OpenAI is trialling SearchGPT, a new AI that merges real-time web data with its models to offer users timely and sourced answers, enhancing search experiences.

Coca-Cola Europacific Partners has chosen Systal Technology Solutions as its network services partner across Europe, covering 300 locations and 6,500 devices.