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Business Transformation stories

Untested code deployed by 60% as AI speeds development
DevOps

Untested code deployed by 60% as AI speeds development

Pressure to ship faster is leaving most firms exposed, with AI-generated code now outpacing testing and lifting quality risks across industries.

By Joseph Gabriel Lagonsin • 4 min read • Today
Quant & IBM launch Ava at Fortitude Re to cut calls
Digital Transformation

Quant & IBM launch Ava at Fortitude Re to cut calls

The rollout has cut average handling time by three minutes and lifted first-call resolution to 86% at Fortitude Re.

By Sean Mitchell • 8 min read • Last week
AskNicely launches AI agents for customer insights
Digital Transformation

AskNicely launches AI agents for customer insights

Frontline teams at multi-location service businesses could cut dashboard churn as AskNicely's new tools automate insights and routine review replies.

By Sofiah Nichole Salivio • 4 min read • Last week
Deltek & Cognizant team up on Maconomy ERP rollouts
Digital Transformation

Deltek & Cognizant team up on Maconomy ERP rollouts

The tie-up could help project-based firms modernise ageing finance systems across the UK and Europe without disrupting operations.

By Mark Tarre • 4 min read • Last week
Argon & Co named AWS quick partner for AI workplace
Digital Transformation

Argon & Co named AWS quick partner for AI workplace

The deal gives clients access to an AWS workplace assistant as firms race to move AI from pilots into daily operations.

By Sean Mitchell • 3 min read • Last week
How Invetech and McGrathNicol modernised with SAP S/4 HANA
Digital Transformation

How Invetech and McGrathNicol modernised with SAP S/4 HANA

The move has cut month-end work and lifted invoice processing, while avoiding costly customisation and easing future upgrades.

By Anthony Caruana • 4 min read • Last week
Exclusive: Celonis says AI fails without context in operations
Digital Transformation

Exclusive: Celonis says AI fails without context in operations

AI deployments are failing at scale because most systems lack the context needed to stop agents hallucinating, Celonis says.

By Jake MacAndrew • 3 min read • Last week
Tata Technologies wins SAP Sell authorisation in US, India
Manufacturing

Tata Technologies wins SAP Sell authorisation in US, India

The move gives Tata Technologies a bigger role in SAP roll-outs, letting it sell software and lead projects for manufacturers in two key markets.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Clean Core and governed AI enable SAP success
Hybrid Cloud

Clean Core and governed AI enable SAP success

Australian firms can avoid costly upgrade pain and AI risks by pairing Clean Core with governed data and trusted partners.

By Anthony Caruana • 5 min read • Last week
CFOs can win by deploying AI strategically, Gartner says
Manufacturing

CFOs can win by deploying AI strategically, Gartner says

Strategic deployment, rather than bigger budgets, is emerging as the key way finance chiefs can turn AI into revenue and margin gains.

By Karen Joy Bacudo • 4 min read • Last week

Stories from Other Regions

Business Transformation stories

UK CFOs lag in long-term investment leadership, EY finds
Data Analytics

UK CFOs lag in long-term investment leadership, EY finds

Only 31% of UK finance chiefs are leading long-term investment calls, leaving strategy, AI adoption and investor messaging underpowered.

By Karen Joy Bacudo • 5 min read • Today
UK digital transformation projects often run over schedule
Digital Transformation

UK digital transformation projects often run over schedule

More than half of UK organisations say digital transformation projects overrun, as competing priorities and integration hurdles keep delaying delivery.

By Joseph Gabriel Lagonsin • 4 min read • Today
UK digital transformation spending rises as projects stall
Digital Transformation

UK digital transformation spending rises as projects stall

Higher budgets have not sped delivery, with most UK digital transformation programmes running late as implementation issues bite.

By Mark Tarre • 4 min read • Last week
One NZ cuts mobile provisioning from ten days to minutes
Digital Transformation

One NZ cuts mobile provisioning from ten days to minutes

Enterprise customers at One NZ now get mobile services in minutes, after the telco linked Salesforce, Oracle and internal systems with UiPath.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Current rebrands to push AI-led tax work in accounting
Digital Transformation

Current rebrands to push AI-led tax work in accounting

Independent accountants could cut preparation time sharply as a rebrand signals Current's wider bet on AI tools and shared services.

By Karen Joy Bacudo • 4 min read • Last week
AI contact centre analytics could boost Australian firms
Data Analytics

AI contact centre analytics could boost Australian firms

AI-powered analytics can cut avoidable calls, speed issue resolution and uncover product gaps before they dent customer satisfaction.

By Arthur Nowak • 4 min read • Last week
ThreeSixty strengthens commercial planning practice for retailers
Supply Chain

ThreeSixty strengthens commercial planning practice for retailers

Retailers and distributors may now be able to test supply chain changes against ROCE before acting, as hidden costs often erode profits.

By Joseph Gabriel Lagonsin • 4 min read • Last week
UK retailers face ROI & legacy barriers to digital change
Digital Transformation

UK retailers face ROI & legacy barriers to digital change

Pressure to modernise is being slowed by weak demand and ageing systems, with 35% of retailers citing return on investment as a key barrier.

By Karen Joy Bacudo • 3 min read • Last week