Customer Centricity stories

Insurance Australia Group teams up with Adobe to use AI for personalised, seamless customer experiences across its retail insurance brands.

Viva Energy Australia has chosen Blue Yonder to deliver AI-driven solutions, revamping OTR Group’s convenience stores for improved inventory and customer experience.

Konica Minolta Australia celebrates 20 years of bizhub, marking two decades of innovation shaping print and document management technology.

Techcombank tops Vietnam’s banking sector with record Brand Equity Index scores and wins three Asia-Pacific Stevie Awards for innovation and marketing excellence.

Qualtrics is aiding Asia Pacific firms like CBA and MSB to enhance customer loyalty and engagement through advanced feedback and AI-driven insights.

Australian banks are prioritising customer experience improvements amid digital transformation struggles caused by data issues, legacy systems and shifting consumer demands.

Calabrio appoints Frank Ciccone as Chief Revenue Officer to spearhead global sales and growth in customer experience sector.

NormCyber has been honoured as Cyber Security Company of the Year at the 2024 UK Business Tech Awards for its exceptional risk management solutions.

AI data security firm Cohesity appoints industry veteran Peter Hanna as Head of Channels for Asia-Pacific and Japan, aiming to bolster regional sales and partner engagement.

Medallia forms strategic alliance with PwC UK, intending to enhance customer experience and navigate declining satisfaction rates in the UK market.

Frost & Sullivan has recognised Vertiv as Asia Pacific Data Center Power Solutions Industry 2022 Company of the Year.

Building a successful customer adoption team requires a unique combination of skills and qualities central to effectively engaging with customers.

Paymentology appoints Nadia Benaissa as Global Head of Marketing, bringing 20 years of fintech marketing experience to spearhead global expansion.

The key to understanding customers lies in listening to them and connecting through various communication channels, says expert.

Tecala, an Australian tech services provider, talks about its primary focuses, solutions, and resources in the ANZ market.

Oracle's new Digital Assistant utilises AI to streamline business processes, boosting productivity and enhancing user experiences across multiple platforms.

Promapp’s integration with SharePoint and Microsoft Dynamics will eventually support the sharing of processes to external suppliers.

Asian firms eye innovation to boost loyalty, yet costs and talent gaps stall the tech uptake despite AI's allure, reports Salesforce study.

Qualtrics has enhanced its customer experience management platform to help companies improve their CX programs and drive customer satisfaction.

Software AG's Digital Business Platform is aiding customer traction and partner expansion in digital transformation.