Chatbots stories
The new features aim to help IT teams spot and fix digital workplace glitches before employees are affected, as AI use grows.
Routine call-handling jobs face the sharpest risk as AI agents take over most customer queries, forcing firms to retrain staff quickly by 2030.
New controls will help SMBs and MSPs curb shadow AI use and limit data leaks as staff adopt chatbots without clear rules.
Businesses may see faster resolutions as Zendesk ties charges to verified outcomes and expands AI agents across service channels.
Production AI agents often fail on stale or fragmented data, and Redis is betting its new Iris platform can fix that runtime gap.
The funding highlights growing demand for AI systems that plug into shared company workflows, with Dust already used by 3,000 organisations.
The no-cost addition aims to help companies feed governed content into chatbots and AI agents without losing provenance or context.
Governance and safety costs are now overtaking development as many firms struggle to keep live customer-facing AI agents reliable and compliant.
Many global brands are failing to match CX spending with the systems needed for AI-led customer journeys, according to new research.
Businesses can now keep customer conversations seamless as Quiq adds live voice support and a new brand identity for its service platform.
The hire signals a fresh push to win corporate spending on AI customer service tools as Crescendo scales across Europe, the Middle East and Africa.
The Sydney company is betting creators can monetise audience demand with paid AI personas across WhatsApp, SMS and web chat.
Users risk mistaking agreeable chatbot replies for understanding, as Smudge says commercial AI rewards flattery over accuracy.
More Claude Code users will get longer sessions as Anthropic taps SpaceX data-centre capacity to ease compute bottlenecks.
Businesses can now deploy AI agents faster and see queue issues live after 8x8 expanded its Platform for CX with new analytics and authentication tools.
Human oversight remains a red line for many policyholders, with only 30% of UK consumers happy for insurers to use AI on pricing decisions.
Many legitimate calls are being ignored as scam fears and opaque AI use erode trust in contact centres across the UK.
The appointment underscores the lender's push to scale responsible AI as banks race to recruit academic talent and manage security and governance risks.
Trust still trumps speed for refunds and complaints, with 90% of UK shoppers preferring human help on complex retail issues.
Resilience, trust and local language support are emerging as the priorities as Indian founders and marketers push AI deeper into daily business needs.
