Chatbots stories

Deepfakes fuel mistrust on UK dating apps as users turn to AI companions, with scammers and identity fraud exploiting synthetic profiles.

Mainstream AI tools flunk detailed Australia and New Zealand K-10 curriculum tests, raising risks for teachers relying on chatbots in class.

US auto dealers make AI central to retail strategy, ramping investment as squeezed margins and online-first buyers demand faster response.

Ramco launches Chia, a no-code conversational AI agent to orchestrate complex, multi-step service workflows across enterprise systems.

Agentic AI in live contact centres is slashing rollout times, lifting self-service above 80% and boosting customer satisfaction by up to 20%.

AI’s promise for 2026 hinges on fixing decaying, duplicate customer data to curb hallucinations and unlock sharper, revenue-driving insight.

Leadership and communication top 2026 workplace learning as employees prioritise human and business skills alongside rising AI adoption.

New TELUS Digital research finds asking AI assistants “Are you sure?” seldom boosts accuracy and can even make correct answers worse.

UK CIOs embed AI agents in critical workflows but lack real-time oversight as board pressure mounts for provable returns and tighter audits.

AI-referred traffic has surged 632% despite overall web visits slipping and rising acquisition costs squeezing digital marketing returns.

More consumers now treat generative AI as an everyday aide and even a companion, using it for routine decisions despite trust concerns.

Wesfarmers has struck a multi-year deal with Google Cloud to deploy agentic AI across Kmart, Officeworks, Priceline and OnePass stores.

Shoppers shun online baskets over high delivery fees and clunky checkouts as retailers plough cash into loyalty schemes and shiny AI tools.

Capita slashes time-to-hire by 43% and speeds HR admin by up to 80% after rolling out Workday AI, HiredScore and Teams integration.

Glasgow’s British Youth International College relaunches Olivia 2.0 AI to coach children’s problem-solving and host a free chatbot workshop.

AI is turning romance scams into industrial-scale fraud, with deepfakes and chatbots driving billions in losses, Tenable warns.

Indosat unveils 27 AI-driven tools to digitise Indonesia’s supply chains, targeting fleet tracking, cold chain control and smart facilities.

Oracle has embedded free prebuilt AI agents across its Fusion apps to automate CRM and supply chain tasks from campaign design to logistics.

AI shopping assistants win over UK and US consumers, but most abandon tools instantly when product suggestions feel irrelevant or pushy.

UK retailers brace for GBP £1.05bn in post-Christmas returns as fashion fit woes, social commerce and ageing habits strain logistics.