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Call Recording Stories - Page 5

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How AI benefits customer service
Customer Relationship Management

How AI benefits customer service

Advanced analytics techniques for customer care are finally moving from the lab to production, using machine learning and AI to find context in customer data.

By Brendan Maree • 4 min read • Mon, 25th Feb 2019
Microsoft comments on recent tech support scam crackdowns
Unified Communications

Microsoft comments on recent tech support scam crackdowns

Despite the crackdowns, Microsoft warns that these scams persist and target everyone, no matter their age or location.

By Sara Barker • 3 min read • Fri, 30th Nov 2018
Avaya adds enterprise-level UC capabilities to SMB solution
Unified Communications

Avaya adds enterprise-level UC capabilities to SMB solution

Avaya enhances IP Office with enterprise-level capabilities, integrating Avaya Equinox, call recording, and flexible cloud options for SMBs.

By Ben Moore • 2 min read • Thu, 31st May 2018
World Backup Day 2018: Lineup of experts share their opinions
Disaster Recovery

World Backup Day 2018: Lineup of experts share their opinions

Experts from Commvault, Aeriandi, Cloudian, and Scale Computing (among others) have come together to share their insights and help raise awareness.

By Ashton Young • 7 min read • Fri, 30th Mar 2018
Why the future of customer experience is both human and machine
Customer Relationship Management

Why the future of customer experience is both human and machine

Touchpoint's CEO says when it comes to customer experience don't believe the 'robot revolution' will happen overnight.

By Frank Van der Velden • 4 min read • Fri, 2nd Feb 2018
Cybersecurity experts offer critical advice on eve of Data Protection Day
Unified Communications

Cybersecurity experts offer critical advice on eve of Data Protection Day

The day is about raising awareness and promoting privacy and data protection - we have 5 experts providing insights, with GDPR a strong factor.

By Ashton Young • 5 min read • Sat, 27th Jan 2018
Contact centre software company wins four major contracts
Customer Relationship Management

Contact centre software company wins four major contracts

PureCloud is built on a microservices framework that delivers customer engagement and employee collaboration functionality.

By Julia Gabel • 2 min read • Thu, 23rd Nov 2017
Artificial intelligence & voice data peers into sales performance
Customer Relationship Management

Artificial intelligence & voice data peers into sales performance

Companies may have little insight into why one individual may outperform another or how to provide effective feedback that will improve performance.

By Julia Gabel • 2 min read • Tue, 18th Apr 2017
Access4 offers up new channel-focused BroadSoft CC-One deployment
Unified Communications

Access4 offers up new channel-focused BroadSoft CC-One deployment

Access4 is hosting BroadSoft's new CC-One in a move it says enables its partners to offer a data driven contact centre and telephony solution in one.

By Heather Wright • 2 min read • Mon, 27th Feb 2017
Dicker Data dials up exclusive deal to bring ShoreTel Hosted Voice to resellers
Unified Communications

Dicker Data dials up exclusive deal to bring ShoreTel Hosted Voice to resellers

Dicker Data resellers can now sell ShoreTel hosted voice products to end users after the distributor inked a new deal.

By Heather Wright • 2 min read • Mon, 4th Jul 2016
Liquid Voice signs first NZ distie agreement with Cogent
Customer Relationship Management

Liquid Voice signs first NZ distie agreement with Cogent

Liquid Voice partners with Cogent for first New Zealand distribution agreement for call recording and quality management solutions.

By Catherine Knowles • 2 min read • Wed, 18th May 2016
ShoreTel ramps up focus on APAC region
Unified Communications

ShoreTel ramps up focus on APAC region

ShoreTel launches cloud-based voice service in Australia, offering fully managed IP telephony and other features.

By Catherine Knowles • 3 min read • Fri, 8th Apr 2016
Enghouse Interactive provides valuable insights on local government customers
Customer Relationship Management

Enghouse Interactive provides valuable insights on local government customers

Given their great success with councils and local government customers, Enghouse Interactive provides invaluable insights on the industry.

By Ashton Young • 4 min read • Wed, 6th Apr 2016
Interactive Intelligence named AWS Advanced Technology Partner
Unified Communications

Interactive Intelligence named AWS Advanced Technology Partner

Interactive Intelligence gains elite AWS Advanced Tech Partner status, bolstering their innovative PureCloud platform for customer engagement.

By Catherine Knowles • 2 min read • Thu, 17th Mar 2016
Zendesk rolls out Basic Voice, a phone support service for any business
Customer Relationship Management

Zendesk rolls out Basic Voice, a phone support service for any business

Zendesk launches Basic Voice offering reliable phone support for companies of any size as part of its omnichannel support strategy.

By Catherine Knowles • 2 min read • Thu, 17th Mar 2016
New Opportunities for Zeacom as it becomes Enghouse Interactive
Unified Communications

New Opportunities for Zeacom as it becomes Enghouse Interactive

International acquisitions of Kiwi companies often spell the beginning of the end for the local operations, but for Zeacom it's a different story.

By Heather Wright • 4 min read • Tue, 8th Dec 2015

Stories from Other Regions

Call Recording stories

Sleek and seamless conference calling is now within reach
Wireless Networks

Sleek and seamless conference calling is now within reach

Yealink transforms meetings with the new Optima HD IP phone, boasting a 5 touch screen, Android OS, and 360° audio capture.

By Jacques-Pierre (JP) Dumas • 2 min read • Mon, 21st Aug 2017
Cogent inks direct channel deal with NEC unified communications
Unified Communications

Cogent inks direct channel deal with NEC unified communications

Cogent bolsters its unified comms offerings, partnering directly with NEC to provide cost-efficient, high-quality solutions.

By Heather Wright • 2 min read • Wed, 19th Jul 2017