Automation stories
Businesses can now embed contact centre functions into apps as Twilio adds a Flex SDK, Salesforce Voice integration and new pricing.
Businesses risk disruption if they hand security decisions to AI, as experts argue human oversight is needed to keep responses in context.
Better visibility across procurement and logistics has helped the electronics maker cut delays and lift touchless invoices to 87%.
Real-time risk scores are now guiding Rue Gilt Groupe agents on refunds and reroutes, as online retailers battle growing service-channel fraud.
AI agents used to customise Umbraco sites will now draw on current docs and code, reducing the risk of outdated implementation advice.
Procurement teams are prioritising risk and contract visibility as Scanmarket by Unit4 secures top ranking again on user feedback.
Downtime on Colt's switchover was cut to 6.5 hours, helping the telecoms group reduce disruption across operations in 40 countries.
Government and defence users get faster failover and more automation as VQ Conference Manager 4.8 adds tighter controls for sensitive conferencing.
Consumers are set to encounter AI in robots, transport and personalised shopping, as Forrester says business returns will arrive sooner than expected.
Almost half of AI-written fixes still need manual debugging in live systems, with developers spending about two days a week on troubleshooting.
Poor master data can leave firms overpaying duties, missing sustainability targets and struggling to trace suppliers as tariffs shift.
Boards are being pressed to oversee AI risks and pay-offs as nearly three-quarters are judged to have only limited expertise.
The £500 million fund is meant to help British AI start-ups scale, as ministers seek growth and greater control over core technology.
The expansion is set to lift annual revenue to EUR €30 million by 2028 as the Waterford-based firm broadens into cybersecurity and AI services.
Heavy use of AI at work could erode staff judgement and critical thinking, Hogan Assessments says, as employers adopt the tools more widely.
Organisers say the two-day programme will tackle deepfake hiring, data sovereignty and the mounting risks of AI-driven cyber attacks.
OEMs could cut development time as Thoro's CoreFlex uses Orbbec 3D cameras to run autonomous functions across multiple industrial vehicles.
Reliable communications will underpin Tuas Mega Port as PSA Singapore expands the automated terminal, which is expected to handle 65 million TEU a year.
South Korean bond buyers could see near real-time settlement if the pilot cuts the usual two-day wait and counterparty risk.
Banks and credit unions under pressure to adopt AI can now deploy governed agents in production, with MX partnership support and seed backing.
